{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-20T13:12:32.617Z"
  },
  "data": {
    "id": "incident_statuspage_goto_36rfzq01b30d",
    "slug": "goto-login-to-goto-applications-504-timeout-multiple-products-impacted-2026-04-20",
    "title": "Login to GoTo applications - 504 timeout - multiple products impacted",
    "summary": "Login to GoTo applications - 504 timeout - multiple products impacted",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-04-20T14:14:21.15+00:00",
    "updatedAt": "2026-04-20T15:23:48.447+00:00",
    "resolvedAt": "2026-04-20T15:23:48.432+00:00",
    "provider": {
      "slug": "goto",
      "name": "GoTo"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/goto-login-to-goto-applications-504-timeout-multiple-products-impacted-2026-04-20",
      "api": "/api/v1/incidents/goto-login-to-goto-applications-504-timeout-multiple-products-impacted-2026-04-20",
      "providerHtml": "/providers/goto"
    },
    "impactSummary": "GoTo reported a major event for the affected tracked services.",
    "source": {
      "id": "source_goto_status",
      "kind": "official_api",
      "name": "GoTo Status",
      "checkedAt": "2026-07-20T13:05:03.114+00:00",
      "officialUrl": "https://status.goto.com",
      "statusPageUrl": "https://status.goto.com"
    },
    "updates": [
      {
        "id": "update_statuspage_goto_36rfzq01b30d_qfptyqdqmrzp",
        "status": "investigating",
        "body": "We are actively investigating reports that some GoTo Meeting and GoTo Admin customers may be experiencing timeouts when performing operations in GoTo Admin and GoTo Meeting components.\n\nOur engineers are working to identify the issue and will provide another update shortly.",
        "createdAt": "2026-04-20T14:14:21.253+00:00"
      },
      {
        "id": "update_statuspage_goto_36rfzq01b30d_hx2g4wtv6v50",
        "status": "identified",
        "body": "Our engineers have identified the issue and are actively working to correct the underlying cause.\n\nThis issue appears to have impacted functionality with GoTo Admin, GoTo Connect, Contact Center, Analytics, Resolve, and other related services.\n\nWe will provide another update shortly.",
        "createdAt": "2026-04-20T14:34:37.073+00:00"
      },
      {
        "id": "update_statuspage_goto_36rfzq01b30d_rngwswbyfvr2",
        "status": "identified",
        "body": "This issue affects authentication to the various GoTo applications, which also affects Resolve, Pro/Central, in addition to GoTo Admin, Connect and Meetings.\n\nWe will provide another update shortly.",
        "createdAt": "2026-04-20T14:55:19.53+00:00"
      },
      {
        "id": "update_statuspage_goto_36rfzq01b30d_j0xr4cdnm399",
        "status": "identified",
        "body": "Our engineers are seeing signs of recovery for login to our applications. Our team is still engaged in ensuring prolonged stability of the applications. \n\nWe will provide another update shortly.",
        "createdAt": "2026-04-20T15:12:31.252+00:00"
      },
      {
        "id": "update_statuspage_goto_36rfzq01b30d_3nrjdr905fsq",
        "status": "monitoring",
        "body": "Our engineers have corrected the issue and we are confirming that all services are functional.\n\nWe will continue monitoring the situation and provide a final update shortly.",
        "createdAt": "2026-04-20T15:16:02.619+00:00"
      },
      {
        "id": "update_statuspage_goto_36rfzq01b30d_9nn5fnz77p2j",
        "status": "resolved",
        "body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
        "createdAt": "2026-04-20T15:23:48.432+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}