{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-20T13:10:57.385Z"
  },
  "data": {
    "id": "incident_statuspage_goto_dm599052fphk",
    "slug": "goto-join-me-gotomypc-pro-and-central-login-issues-2026-07-03",
    "title": "Join.me, GoToMyPC, Pro and Central - Login Issues",
    "summary": "Join.me, GoToMyPC, Pro and Central - Login Issues",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-07-03T12:03:06.734+00:00",
    "updatedAt": "2026-07-03T20:25:27.513+00:00",
    "resolvedAt": "2026-07-03T20:25:27.463+00:00",
    "provider": {
      "slug": "goto",
      "name": "GoTo"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/goto-join-me-gotomypc-pro-and-central-login-issues-2026-07-03",
      "api": "/api/v1/incidents/goto-join-me-gotomypc-pro-and-central-login-issues-2026-07-03",
      "providerHtml": "/providers/goto"
    },
    "impactSummary": "GoTo reported a major event for the affected tracked services.",
    "source": {
      "id": "source_goto_status",
      "kind": "official_api",
      "name": "GoTo Status",
      "checkedAt": "2026-07-20T13:05:03.114+00:00",
      "officialUrl": "https://status.goto.com",
      "statusPageUrl": "https://status.goto.com"
    },
    "updates": [
      {
        "id": "update_statuspage_goto_dm599052fphk_djtpr3ycnhy4",
        "status": "investigating",
        "body": "We are actively investigating reports that some Pro and Central customers may be experiencing issues when trying to login.\n\nOur engineers are working to identify the issue and will provide another update shortly.",
        "createdAt": "2026-07-03T12:03:06.967+00:00"
      },
      {
        "id": "update_statuspage_goto_dm599052fphk_dykb73f2k88z",
        "status": "investigating",
        "body": "Our engineers are still working to identify the source of this issue and will provide another update shortly.",
        "createdAt": "2026-07-03T12:39:41.356+00:00"
      },
      {
        "id": "update_statuspage_goto_dm599052fphk_89jk51gy815c",
        "status": "identified",
        "body": "Our engineers have identified the issue and are now actively working towards a resolution.\n\nWe will provide another update shortly.",
        "createdAt": "2026-07-03T13:23:14.466+00:00"
      },
      {
        "id": "update_statuspage_goto_dm599052fphk_9r9gywjv2hpm",
        "status": "identified",
        "body": "Our engineers have performed a change which will help restore functionality. However, it can take up to 4 hours to take full effect. \n\nIn the meantime, login can be intermittently working. The team is also looking at other options to get to a faster recovery.\n\nWe will provide another update shortly.",
        "createdAt": "2026-07-03T14:05:05.134+00:00"
      },
      {
        "id": "update_statuspage_goto_dm599052fphk_rmf2svkxkwsp",
        "status": "identified",
        "body": "Our engineers have performed a change to restore functionality. It is still in progress to take full effect. \n\nIn the meantime, login can be intermittently working. The team is also still looking at other options to get to a faster recovery.\n\nWe will provide another update when new information is available.",
        "createdAt": "2026-07-03T15:08:07.978+00:00"
      },
      {
        "id": "update_statuspage_goto_dm599052fphk_4wt3gtz59dhj",
        "status": "identified",
        "body": "Our engineers follow closely the change's progression towards  resolution while investigating a faster option.\n\nLogin can still be intermittently working.\n\nWe will provide another update soon.",
        "createdAt": "2026-07-03T16:02:58.311+00:00"
      },
      {
        "id": "update_statuspage_goto_dm599052fphk_s5wq1ynj1gdh",
        "status": "identified",
        "body": "Our engineers have identified that change did not produce the expected outcome and are now working on an alternate solution.\n\nWe will provide another update shortly.",
        "createdAt": "2026-07-03T18:21:26.39+00:00"
      },
      {
        "id": "update_statuspage_goto_dm599052fphk_m4tn6stm6d7r",
        "status": "identified",
        "body": "Our engineers are seeing signs of improvements for Join.me, Pro and Central and still working on resolution for GoToMyPC.\n\nWe will provide another update shortly.",
        "createdAt": "2026-07-03T19:21:20.567+00:00"
      },
      {
        "id": "update_statuspage_goto_dm599052fphk_dh7gpjynlgfg",
        "status": "monitoring",
        "body": "Our engineers have corrected the issue and we are confirming that all services are functional.\n\nWe will continue monitoring the situation and provide a final update.",
        "createdAt": "2026-07-03T19:55:53.471+00:00"
      },
      {
        "id": "update_statuspage_goto_dm599052fphk_b6s7jmzxf0gk",
        "status": "resolved",
        "body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
        "createdAt": "2026-07-03T20:25:27.463+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}