{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-18T20:08:08.304Z"
  },
  "data": {
    "id": "incident_statuspage_goto_r798b8nx7z3w",
    "slug": "goto-grasshopper-password-reset-and-otp-emails-blocked-2026-08-15",
    "title": "Grasshopper - password reset and OTP emails blocked",
    "summary": "Grasshopper - password reset and OTP emails blocked",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-08-15T15:02:16.373+00:00",
    "updatedAt": "2026-08-15T16:33:06.9+00:00",
    "resolvedAt": "2026-08-15T16:33:06.881+00:00",
    "provider": {
      "slug": "goto",
      "name": "GoTo"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/goto-grasshopper-password-reset-and-otp-emails-blocked-2026-08-15",
      "api": "/api/v1/incidents/goto-grasshopper-password-reset-and-otp-emails-blocked-2026-08-15",
      "providerHtml": "/providers/goto",
      "alerts": "https://outagedeck.com/account?stack=goto&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "GoTo reported a major event for the affected tracked services.",
    "source": {
      "id": "source_goto_status",
      "kind": "official_api",
      "name": "GoTo Status",
      "checkedAt": "2026-08-18T20:05:02.969+00:00",
      "officialUrl": "https://status.goto.com",
      "statusPageUrl": "https://status.goto.com"
    },
    "updates": [
      {
        "id": "update_statuspage_goto_r798b8nx7z3w_3nbcw4xsd2gd",
        "status": "identified",
        "body": "Our engineers are aware of an issue affecting password reset and OTP emails impacting Microsoft365 and Outlook users.\n\nWe have identified the issue as a vendor issue, and we have engaged with them to work toward resolution.\n\nWe will provide another update shortly.",
        "createdAt": "2026-08-15T15:02:16.433+00:00"
      },
      {
        "id": "update_statuspage_goto_r798b8nx7z3w_jfrl583553fq",
        "status": "monitoring",
        "body": "Our engineers are beginning to see signs of recovery following an internal mitigation as they continue to engage the vendor for final resolution. We are seeing that retries are successful, such that affected users have been able to receive password and authentication traffic.\n\nWe will continue monitoring the situation and provide a final update shortly.",
        "createdAt": "2026-08-15T15:52:49.223+00:00"
      },
      {
        "id": "update_statuspage_goto_r798b8nx7z3w_dy43qd5n1ptq",
        "status": "resolved",
        "body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
        "createdAt": "2026-08-15T16:33:06.881+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}