{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-19T11:24:57.743Z"
  },
  "data": {
    "id": "incident_statuspage_goto_0jndnf5vnvd2",
    "slug": "goto-goto-connect-inbound-outbound-call-failures-2026-07-02",
    "title": "GoTo Connect - inbound/outbound call failures",
    "summary": "GoTo Connect - inbound/outbound call failures",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-07-02T11:49:45.865+00:00",
    "updatedAt": "2026-07-02T18:27:01.48+00:00",
    "resolvedAt": "2026-07-02T18:27:01.463+00:00",
    "provider": {
      "slug": "goto",
      "name": "GoTo"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/goto-goto-connect-inbound-outbound-call-failures-2026-07-02",
      "api": "/api/v1/incidents/goto-goto-connect-inbound-outbound-call-failures-2026-07-02",
      "providerHtml": "/providers/goto"
    },
    "impactSummary": "GoTo reported a major event for the affected tracked services.",
    "source": {
      "id": "source_goto_status",
      "kind": "official_api",
      "name": "GoTo Status",
      "checkedAt": "2026-07-19T11:20:44.163+00:00",
      "officialUrl": "https://status.goto.com",
      "statusPageUrl": "https://status.goto.com"
    },
    "updates": [
      {
        "id": "update_statuspage_goto_0jndnf5vnvd2_9vkr1wlw4vjv",
        "status": "investigating",
        "body": "We are actively investigating reports that a subset of GoTo Connect customers may be experiencing issues with inbound and outbound calls.\n\nOur engineers are working to identify the issue and will provide another update shortly.",
        "createdAt": "2026-07-02T11:49:45.97+00:00"
      },
      {
        "id": "update_statuspage_goto_0jndnf5vnvd2_29rtvjs67cm8",
        "status": "identified",
        "body": "Our engineers have identified the issue and are now actively working toward a resolution.\n\nWe will provide another update shortly.",
        "createdAt": "2026-07-02T11:54:36.093+00:00"
      },
      {
        "id": "update_statuspage_goto_0jndnf5vnvd2_vf8qf0gdww5q",
        "status": "identified",
        "body": "Our engineers continue to investigate the issue and are actively working to determine the best path toward resolution.\n\nWe will provide another update shortly.",
        "createdAt": "2026-07-02T13:43:38.787+00:00"
      },
      {
        "id": "update_statuspage_goto_0jndnf5vnvd2_56lyndvc5d2d",
        "status": "identified",
        "body": "Our engineers are currently working on a plan to mitigate the issues and continue working toward resolution. \n\nWe will provide another update shortly.",
        "createdAt": "2026-07-02T14:12:01.95+00:00"
      },
      {
        "id": "update_statuspage_goto_0jndnf5vnvd2_r2cy8959k0vx",
        "status": "identified",
        "body": "Our engineers are continuing to implement a fix for the issue. \n\nWe will provide another update shortly.",
        "createdAt": "2026-07-02T15:14:51.797+00:00"
      },
      {
        "id": "update_statuspage_goto_0jndnf5vnvd2_449t0gf9bbwy",
        "status": "identified",
        "body": "Our engineers are continuing to investigate several underlying causes that result in the known issue. This includes identifying and following patterns, as well as understanding the full customer impact is. At this time, the investigation is ongoing.\n\nWe will provide additional updates shortly.",
        "createdAt": "2026-07-02T16:06:40.209+00:00"
      },
      {
        "id": "update_statuspage_goto_0jndnf5vnvd2_ctwl9t79cr7n",
        "status": "monitoring",
        "body": "Our engineers have implemented a fix that has addressed the inbound/outbound call issues that were reported, and we are now monitoring for continued stability.\n\nWe will provide a final update shortly.",
        "createdAt": "2026-07-02T16:36:00.054+00:00"
      },
      {
        "id": "update_statuspage_goto_0jndnf5vnvd2_9738c78lwh7k",
        "status": "resolved",
        "body": "Our engineers are now seeing that all services are functional.\n\nWe will conduct an internal review of this issue and will make appropriate improvements to ensure that this issue does not reoccur.",
        "createdAt": "2026-07-02T18:27:01.463+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}