{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-22T23:58:35.638Z"
  },
  "data": {
    "id": "incident_statuspage_goto_xspn9wknwcn5",
    "slug": "goto-goto-connect-inbound-calls-failing-for-customers-in-brazil-2026-10-22",
    "title": "GoTo Connect - Inbound calls failing for customers in Brazil",
    "summary": "GoTo Connect - Inbound calls failing for customers in Brazil",
    "status": "resolved",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-10-22T19:51:39.065+00:00",
    "updatedAt": "2026-10-22T20:45:43.622+00:00",
    "resolvedAt": "2026-10-22T20:45:43.592+00:00",
    "provider": {
      "slug": "goto",
      "name": "GoTo"
    },
    "affectedServices": [
      {
        "slug": "goto-connect",
        "name": "GoTo Connect"
      }
    ],
    "links": {
      "html": "/incidents/goto-goto-connect-inbound-calls-failing-for-customers-in-brazil-2026-10-22",
      "api": "/api/v1/incidents/goto-goto-connect-inbound-calls-failing-for-customers-in-brazil-2026-10-22",
      "providerHtml": "/providers/goto",
      "alerts": "https://outagedeck.com/account?stack=goto&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "GoTo reported a major event for the affected tracked services.",
    "source": {
      "id": "source_goto_status",
      "kind": "official_api",
      "name": "GoTo Status",
      "checkedAt": "2026-10-22T23:50:11.301+00:00",
      "stale": false,
      "officialUrl": "https://status.goto.com",
      "statusPageUrl": "https://status.goto.com"
    },
    "updates": [
      {
        "id": "update_statuspage_goto_xspn9wknwcn5_f26y7gfc7s04",
        "status": "investigating",
        "body": "We are actively investigating reports that some GoTo Connect customers in Brazil may be experiencing inbound calls failing to connect.\n\nOur engineers are working to identify the issue and will provide another update shortly.",
        "createdAt": "2026-10-22T19:51:39.165+00:00"
      },
      {
        "id": "update_statuspage_goto_xspn9wknwcn5_z4h9nlt3dxzp",
        "status": "identified",
        "body": "Our engineers have identified the issue and are now actively working towards a resolution.\n\nWe will provide another update shortly.",
        "createdAt": "2026-10-22T20:06:44.261+00:00"
      },
      {
        "id": "update_statuspage_goto_xspn9wknwcn5_ssqsvprjcfg1",
        "status": "monitoring",
        "body": "Our engineers have corrected the issue and we are confirming that all services are functional.\n\nWe will continue monitoring the situation and provide a final update shortly.",
        "createdAt": "2026-10-22T20:37:37.796+00:00"
      },
      {
        "id": "update_statuspage_goto_xspn9wknwcn5_8ykpz9hdx016",
        "status": "resolved",
        "body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
        "createdAt": "2026-10-22T20:45:43.592+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}