{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-06T00:29:56.119Z"
  },
  "data": {
    "id": "incident_statuspage_goto_3b8mdgmmz9pg",
    "slug": "goto-emails-not-being-delivered-to-customers-2026-09-04",
    "title": "Emails not being delivered to customers",
    "summary": "Emails not being delivered to customers",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-09-04T12:31:24.867+00:00",
    "updatedAt": "2026-09-04T13:31:59.983+00:00",
    "resolvedAt": "2026-09-04T13:31:59.968+00:00",
    "provider": {
      "slug": "goto",
      "name": "GoTo"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/goto-emails-not-being-delivered-to-customers-2026-09-04",
      "api": "/api/v1/incidents/goto-emails-not-being-delivered-to-customers-2026-09-04",
      "providerHtml": "/providers/goto",
      "alerts": "https://outagedeck.com/account?stack=goto&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "GoTo reported a major event for the affected tracked services.",
    "source": {
      "id": "source_goto_status",
      "kind": "official_api",
      "name": "GoTo Status",
      "checkedAt": "2026-09-06T00:25:03.024+00:00",
      "officialUrl": "https://status.goto.com",
      "statusPageUrl": "https://status.goto.com"
    },
    "updates": [
      {
        "id": "update_statuspage_goto_3b8mdgmmz9pg_74323mw7n8x4",
        "status": "investigating",
        "body": "We are actively investigating reports that some customers may be experiencing issues in receiving emails from GoTo, notably including 2FA confirmations for Resolve, Rescue and GoToMyPC. \n\nOur engineers are working to identify the issue and will provide another update shortly.",
        "createdAt": "2026-09-04T12:31:25.12+00:00"
      },
      {
        "id": "update_statuspage_goto_3b8mdgmmz9pg_5wmfj9pd6rk5",
        "status": "identified",
        "body": "Our engineers have identified the email delivery rate is improving and are continuously working towards a resolution with our mail delivery partner.\n\nWe will provide another update shortly.",
        "createdAt": "2026-09-04T12:47:37.048+00:00"
      },
      {
        "id": "update_statuspage_goto_3b8mdgmmz9pg_gwtxwyljs6sv",
        "status": "monitoring",
        "body": "Our partner has corrected the issue and we are seeing sustained stability in email services. \n\nWe will continue monitoring the situation and provide a final update shortly.",
        "createdAt": "2026-09-04T12:59:26.138+00:00"
      },
      {
        "id": "update_statuspage_goto_3b8mdgmmz9pg_t678hwgst6rv",
        "status": "resolved",
        "body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
        "createdAt": "2026-09-04T13:31:59.968+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}