{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-06T00:29:21.130Z"
  },
  "data": {
    "id": "incident_statuspage_gorgias_fhnr6s53bb86",
    "slug": "gorgias-voice-sms-functionality-degraded-due-to-a-twilio-incident-2026-09-01",
    "title": "Voice/SMS functionality degraded due to a Twilio incident",
    "summary": "Voice/SMS functionality degraded due to a Twilio incident",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-09-01T17:05:19.42+00:00",
    "updatedAt": "2026-09-01T18:00:15.829+00:00",
    "resolvedAt": "2026-09-01T18:00:15.814+00:00",
    "provider": {
      "slug": "gorgias",
      "name": "Gorgias"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/gorgias-voice-sms-functionality-degraded-due-to-a-twilio-incident-2026-09-01",
      "api": "/api/v1/incidents/gorgias-voice-sms-functionality-degraded-due-to-a-twilio-incident-2026-09-01",
      "providerHtml": "/providers/gorgias",
      "alerts": "https://outagedeck.com/account?stack=gorgias&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Gorgias reported a major event for the affected tracked services.",
    "source": {
      "id": "source_gorgias_status",
      "kind": "official_api",
      "name": "Gorgias Status",
      "checkedAt": "2026-09-06T00:20:10.776+00:00",
      "officialUrl": "https://status.gorgias.com",
      "statusPageUrl": "https://status.gorgias.com"
    },
    "updates": [
      {
        "id": "update_statuspage_gorgias_fhnr6s53bb86_28kw8f86c7js",
        "status": "monitoring",
        "body": "Our upstream telephony provider Twilio is currently experiencing an incident affecting Voice services (status.twilio.com). As a result, some customers may experience degraded or failed voice call functionality in Gorgias — including failed or delayed calls and inaccurate call test results.SMS and all other Gorgias features (email, chat, helpdesk) are unaffected.Twilio's engineering team has identified the cause and is deploying a fix.\n\nWe are monitoring the situation and will update this page as soon as service is restored or we have more information. No action is required on your side.",
        "createdAt": "2026-09-01T17:05:19.468+00:00"
      },
      {
        "id": "update_statuspage_gorgias_fhnr6s53bb86_xls00z5x6q5d",
        "status": "resolved",
        "body": "The incident affecting our upstream telephony provider, Twilio, has been resolved. Voice call functionality in Gorgias has returned to normal, including call test results.",
        "createdAt": "2026-09-01T18:00:15.814+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}