{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-14T06:23:16.410Z"
  },
  "data": {
    "id": "incident_statuspage_gorgias_5543ljt1nwwt",
    "slug": "gorgias-some-customers-may-experience-delayed-ticket-and-order-updates-or-missin-2026-04-09",
    "title": "Some customers may experience delayed ticket and order updates or missin...",
    "summary": "Some customers may experience delayed ticket and order updates or missin...",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-04-09T12:19:59.066+00:00",
    "updatedAt": "2026-04-10T08:44:16.559+00:00",
    "resolvedAt": "2026-04-10T08:44:16.546+00:00",
    "provider": {
      "slug": "gorgias",
      "name": "Gorgias"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/gorgias-some-customers-may-experience-delayed-ticket-and-order-updates-or-missin-2026-04-09",
      "api": "/api/v1/incidents/gorgias-some-customers-may-experience-delayed-ticket-and-order-updates-or-missin-2026-04-09",
      "providerHtml": "/providers/gorgias",
      "alerts": "https://outagedeck.com/account?stack=gorgias&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Gorgias reported a major event for the affected tracked services.",
    "source": {
      "id": "source_gorgias_status",
      "kind": "official_api",
      "name": "Gorgias Status",
      "checkedAt": "2026-08-14T06:20:29.595+00:00",
      "officialUrl": "https://status.gorgias.com",
      "statusPageUrl": "https://status.gorgias.com"
    },
    "updates": [
      {
        "id": "update_statuspage_gorgias_5543ljt1nwwt_y4rwm12n24c7",
        "status": "investigating",
        "body": "Following today's migration, some customers (impact scope is 10%) may experience delayed ticket and order updates or missing data. \nWe are currently investigating this issue.",
        "createdAt": "2026-04-09T12:19:59.155+00:00"
      },
      {
        "id": "update_statuspage_gorgias_5543ljt1nwwt_hns1jrm3ss95",
        "status": "identified",
        "body": "We had an incident on Helpdesk today that impacted visibility of tickets and updates during a specific time period, for a subset of our customers in the US region. The system is currently operational.\n\n**What happened**\nBetween 9:18 AM–12:15 PM UTC incoming tickets and messages were not saving properly. The issue is fixed and data recovery is actively underway.\n\n**What you might see**\n\n- Messages from that window may be temporarily missing or out of order.\n- Ticket threading issues — a reply showing up as a new standalone ticket.\n- Auto-close rules did not trigger for affected tickets, so some remain open. Helpdesk setting changes made during the window (rules, views) may not have saved.\n\n**Outbound messages**\nOutbound messages and replies sent during that window will not be visible in Gorgias. After recovery of messages, AI agent is not expected to retrigger on those messages.\n\n**When will it be fixed**\n\n- Initial tickets and updates will be restored over the next hour. Full resolution may require additional time. We will provide updates as they become available.\n- No action is required on your end right now.\n- Thank you for your patience as we resolve this. We’re focused on restoring complete data visibility and preventing this from happening again.",
        "createdAt": "2026-04-09T15:53:14.945+00:00"
      },
      {
        "id": "update_statuspage_gorgias_5543ljt1nwwt_mrzg8pkkkqw9",
        "status": "monitoring",
        "body": "Update: We have completed initial recovery efforts of affected inbound tickets and interactions as of April 9th, 16:51 UTC.\n\nWe are continuing to monitor for residual effects and will provide additional updates as they become available.",
        "createdAt": "2026-04-09T20:43:35.696+00:00"
      },
      {
        "id": "update_statuspage_gorgias_5543ljt1nwwt_30r0s7mmptq0",
        "status": "resolved",
        "body": "This incident has been resolved. We’re sorry for the inconvenience.\n\nOutbound messages and replies sent between 9:18 AM–12:15 PM UTC on April 9th will not be visible in Gorgias.\n\nSystems are currently fully operational, and we're working on addressing the factors that lead to this incident.",
        "createdAt": "2026-04-10T08:44:16.546+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}