{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-14T06:23:15.969Z"
  },
  "data": {
    "id": "incident_statuspage_gorgias_66qh1pkj4hrx",
    "slug": "gorgias-no-live-updates-on-some-helpdesks-hosted-in-europe-2026-04-09",
    "title": "No live updates on some Helpdesks hosted in Europe",
    "summary": "No live updates on some Helpdesks hosted in Europe",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-04-09T10:42:39.147+00:00",
    "updatedAt": "2026-04-09T11:24:26.075+00:00",
    "resolvedAt": "2026-04-09T11:24:26.06+00:00",
    "provider": {
      "slug": "gorgias",
      "name": "Gorgias"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/gorgias-no-live-updates-on-some-helpdesks-hosted-in-europe-2026-04-09",
      "api": "/api/v1/incidents/gorgias-no-live-updates-on-some-helpdesks-hosted-in-europe-2026-04-09",
      "providerHtml": "/providers/gorgias",
      "alerts": "https://outagedeck.com/account?stack=gorgias&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Gorgias reported a major event for the affected tracked services.",
    "source": {
      "id": "source_gorgias_status",
      "kind": "official_api",
      "name": "Gorgias Status",
      "checkedAt": "2026-08-14T06:20:29.595+00:00",
      "officialUrl": "https://status.gorgias.com",
      "statusPageUrl": "https://status.gorgias.com"
    },
    "updates": [
      {
        "id": "update_statuspage_gorgias_66qh1pkj4hrx_s229clr7c6sm",
        "status": "investigating",
        "body": "We are currently investigating this issue.",
        "createdAt": "2026-04-09T10:42:39.19+00:00"
      },
      {
        "id": "update_statuspage_gorgias_66qh1pkj4hrx_jhq9sp43x0nb",
        "status": "resolved",
        "body": "We experienced an issue affecting some Europe-hosted Helpdesks that prevented live updates from appearing in the interface. No data was lost, as the problem only impacted UI refresh.\n\nThis incident has now been resolved. We’re sorry for the inconvenience.",
        "createdAt": "2026-04-09T11:24:26.06+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}