{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-13T04:10:14.074Z"
  },
  "data": {
    "id": "incident_statuspage_gorgias_3kdfygssp9vd",
    "slug": "gorgias-message-processing-has-been-restored-across-all-affected-services-2026-04-17",
    "title": "Message processing has been restored across all affected services",
    "summary": "Message processing has been restored across all affected services",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-04-17T07:07:32.633+00:00",
    "updatedAt": "2026-04-17T11:15:48.934+00:00",
    "resolvedAt": "2026-04-17T11:15:48.92+00:00",
    "provider": {
      "slug": "gorgias",
      "name": "Gorgias"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/gorgias-message-processing-has-been-restored-across-all-affected-services-2026-04-17",
      "api": "/api/v1/incidents/gorgias-message-processing-has-been-restored-across-all-affected-services-2026-04-17",
      "providerHtml": "/providers/gorgias",
      "alerts": "https://outagedeck.com/account?stack=gorgias&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Gorgias reported a major event for the affected tracked services.",
    "source": {
      "id": "source_gorgias_status",
      "kind": "official_api",
      "name": "Gorgias Status",
      "checkedAt": "2026-08-13T04:05:05.239+00:00",
      "officialUrl": "https://status.gorgias.com",
      "statusPageUrl": "https://status.gorgias.com"
    },
    "updates": [
      {
        "id": "update_statuspage_gorgias_3kdfygssp9vd_xkp19nnd2w1n",
        "status": "investigating",
        "body": "New messages are not processed in real time; delayed message routing for channel and ecommerce integrations\n\nWe are currently investigating this issue.",
        "createdAt": "2026-04-17T07:07:32.682+00:00"
      },
      {
        "id": "update_statuspage_gorgias_3kdfygssp9vd_lw2f56qgjwhw",
        "status": "investigating",
        "body": "Since 07:02 CEST, customers on cluster us-east1-635c are experiencing delays in incoming messages and ecommerce events not appearing in real-time. This is caused by an internal messaging broker failure on the affected cluster.",
        "createdAt": "2026-04-17T07:45:25.358+00:00"
      },
      {
        "id": "update_statuspage_gorgias_3kdfygssp9vd_rxz6r6mbgdh7",
        "status": "investigating",
        "body": "Our team has investigated and attempted several mitigations, however the issue is still ongoing.\n\nWe are continuing to actively investigate and will provide an update as soon as we have more information.\n\nWe apologize for the inconvenience.",
        "createdAt": "2026-04-17T10:18:18.586+00:00"
      },
      {
        "id": "update_statuspage_gorgias_3kdfygssp9vd_0c2gfj95462t",
        "status": "monitoring",
        "body": "Channels integrations are fully operational — all queued messages have been processed and are up to date.\n\nE-commerce data processing is back to nominal throughput. All queued messages are being processed; full catch-up is expected within  ~30 minutes.\n\nWe will post a final update once e-commerce data is fully up to date. Thank you for your patience.",
        "createdAt": "2026-04-17T10:47:05.113+00:00"
      },
      {
        "id": "update_statuspage_gorgias_3kdfygssp9vd_7sz9kbr38v5y",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-04-17T11:15:48.92+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}