{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-14T06:22:43.232Z"
  },
  "data": {
    "id": "incident_statuspage_gorgias_1702kk5rg4z8",
    "slug": "gorgias-helpdesk-service-disruption-on-us-east1-2607-2026-07-17",
    "title": "Helpdesk service disruption on us-east1-2607",
    "summary": "Helpdesk service disruption on us-east1-2607",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-07-17T08:06:46.936+00:00",
    "updatedAt": "2026-07-17T08:07:06.084+00:00",
    "resolvedAt": "2026-07-17T01:43:00+00:00",
    "provider": {
      "slug": "gorgias",
      "name": "Gorgias"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/gorgias-helpdesk-service-disruption-on-us-east1-2607-2026-07-17",
      "api": "/api/v1/incidents/gorgias-helpdesk-service-disruption-on-us-east1-2607-2026-07-17",
      "providerHtml": "/providers/gorgias",
      "alerts": "https://outagedeck.com/account?stack=gorgias&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Gorgias reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_gorgias_status",
      "kind": "official_api",
      "name": "Gorgias Status",
      "checkedAt": "2026-08-14T06:20:29.595+00:00",
      "officialUrl": "https://status.gorgias.com",
      "statusPageUrl": "https://status.gorgias.com"
    },
    "updates": [
      {
        "id": "update_statuspage_gorgias_1702kk5rg4z8_yyxz9r4b4lzl",
        "status": "resolved",
        "body": "What happened: Between 01:43 and 02:25 UTC, some customers experienced slow or failed Helpdesk responses and intermittent login issues. Impact was limited to a single infrastructure cluster (us-east1-2607).\n\nCause: A temporary fault in our cloud provider's storage layer, isolated to one data-center zone. This was an underlying infrastructure issue, not a Gorgias application problem or a change on our side.\n\nResolution: Our systems recovered automatically via built-in failover. No data was lost and no manual intervention was needed.\n\nNext steps: We'll be reviewing the incident with our cloud provider and evaluating measures to further strengthen resilience against this class of issue.\n\nWe apologize for the disruption, you can reach out to your support contact with any questions.",
        "createdAt": "2026-07-17T08:06:46.992+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}