{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-11-06T21:14:24.126Z"
  },
  "data": {
    "id": "incident_statuspage_gorgias_l78qg3vf93bf",
    "slug": "gorgias-delay-in-processing-of-instagram-and-facebook-messages-and-other-events-2026-11-05",
    "title": "Delay in processing of instagram and facebook messages, comments and other events",
    "summary": "Delay in processing of instagram and facebook messages, comments and other events",
    "status": "resolved",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-11-05T15:21:29.348+00:00",
    "updatedAt": "2026-11-05T19:56:28.929+00:00",
    "resolvedAt": "2026-11-05T19:56:28.902+00:00",
    "provider": {
      "slug": "gorgias",
      "name": "Gorgias"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/gorgias-delay-in-processing-of-instagram-and-facebook-messages-and-other-events-2026-11-05",
      "api": "/api/v1/incidents/gorgias-delay-in-processing-of-instagram-and-facebook-messages-and-other-events-2026-11-05",
      "providerHtml": "/providers/gorgias",
      "alerts": "https://outagedeck.com/account?stack=gorgias&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Gorgias reported a major event for the affected tracked services.",
    "source": {
      "id": "source_gorgias_status",
      "kind": "official_api",
      "name": "Gorgias Status",
      "checkedAt": "2026-11-06T21:10:13.249+00:00",
      "stale": false,
      "officialUrl": "https://status.gorgias.com",
      "statusPageUrl": "https://status.gorgias.com"
    },
    "updates": [
      {
        "id": "update_statuspage_gorgias_l78qg3vf93bf_h0nvdlm98501",
        "status": "investigating",
        "body": "We are currently investigating this issue.",
        "createdAt": "2026-11-05T15:21:29.405+00:00"
      },
      {
        "id": "update_statuspage_gorgias_l78qg3vf93bf_pdfzrbrbspl2",
        "status": "monitoring",
        "body": "A fix has been implemented and we are monitoring the results.",
        "createdAt": "2026-11-05T15:28:49.309+00:00"
      },
      {
        "id": "update_statuspage_gorgias_l78qg3vf93bf_s3250hj3jpg2",
        "status": "identified",
        "body": "The Facebook and instagram comments, feed, etc are now syncing fine but DMs are still delayed for both facebook messenger and instagram. We're working on the fix.",
        "createdAt": "2026-11-05T17:02:41.854+00:00"
      },
      {
        "id": "update_statuspage_gorgias_l78qg3vf93bf_z2j1hq9hh6fk",
        "status": "monitoring",
        "body": "A fix has been implemented and we are monitoring the results.",
        "createdAt": "2026-11-05T18:29:54.759+00:00"
      },
      {
        "id": "update_statuspage_gorgias_l78qg3vf93bf_4fdsgy0lcc5b",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-11-05T19:56:28.902+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}