{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-13T04:09:54.005Z"
  },
  "data": {
    "id": "incident_statuspage_gorgias_t1v1ln126h3t",
    "slug": "gorgias-bad-gateway-error-when-accessing-the-helpdesk-2026-03-09",
    "title": "Bad gateway error when accessing the helpdesk",
    "summary": "Bad gateway error when accessing the helpdesk",
    "status": "resolved",
    "severity": "critical",
    "startedAt": "2026-03-09T13:34:04.447+00:00",
    "updatedAt": "2026-03-09T20:34:55.501+00:00",
    "resolvedAt": "2026-03-09T20:34:55.483+00:00",
    "provider": {
      "slug": "gorgias",
      "name": "Gorgias"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/gorgias-bad-gateway-error-when-accessing-the-helpdesk-2026-03-09",
      "api": "/api/v1/incidents/gorgias-bad-gateway-error-when-accessing-the-helpdesk-2026-03-09",
      "providerHtml": "/providers/gorgias",
      "alerts": "https://outagedeck.com/account?stack=gorgias&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Gorgias reported a critical event for the affected tracked services.",
    "source": {
      "id": "source_gorgias_status",
      "kind": "official_api",
      "name": "Gorgias Status",
      "checkedAt": "2026-08-13T04:05:05.239+00:00",
      "officialUrl": "https://status.gorgias.com",
      "statusPageUrl": "https://status.gorgias.com"
    },
    "updates": [
      {
        "id": "update_statuspage_gorgias_t1v1ln126h3t_1vvd2btytlcj",
        "status": "investigating",
        "body": "We are currently investigating this issue.",
        "createdAt": "2026-03-09T13:34:04.553+00:00"
      },
      {
        "id": "update_statuspage_gorgias_t1v1ln126h3t_jbkcskv5dyq2",
        "status": "monitoring",
        "body": "What happened:\nA network issue affecting part of our infrastructure caused the Helpdesk API and related services to go down. This was triggered by unplanned updates from our cloud provider that led to unexpected network instability. We know this was frustrating and unfortunately outside of your control.\n\nWhen:\nStarted: 2026-03-09 at 12:30 UTC\nMitigated: 2026-03-09 at 15:00 UTC\n\nImpact:\nDuring this time, the web app, mobile app, and main Helpdesk API were unavailable. If you tried to access your helpdesk, you would have seen a 502 error. We know how disruptive that can be, and we sincerely apologize for the inconvenience this caused you and your business.\n\nCurrent status:\nThe issue has been mitigated. We've restored traffic and validated core functionality, and we're continuing to closely monitor things to make sure everything stays stable. We'll share more updates if anything changes.",
        "createdAt": "2026-03-09T15:53:56.852+00:00"
      },
      {
        "id": "update_statuspage_gorgias_t1v1ln126h3t_9761gszvdppj",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-03-09T20:34:55.483+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}