{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-14T06:19:32.011Z"
  },
  "data": {
    "id": "incident_statuspage_gorgias_wnfgsy8p9ddb",
    "slug": "gorgias-ai-agent-not-processing-email-tickets-2026-03-26",
    "title": "AI Agent not processing email tickets",
    "summary": "AI Agent not processing email tickets",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-03-26T16:00:02.623+00:00",
    "updatedAt": "2026-03-26T16:38:57.764+00:00",
    "resolvedAt": "2026-03-26T16:38:57.751+00:00",
    "provider": {
      "slug": "gorgias",
      "name": "Gorgias"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/gorgias-ai-agent-not-processing-email-tickets-2026-03-26",
      "api": "/api/v1/incidents/gorgias-ai-agent-not-processing-email-tickets-2026-03-26",
      "providerHtml": "/providers/gorgias",
      "alerts": "https://outagedeck.com/account?stack=gorgias&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Gorgias reported a major event for the affected tracked services.",
    "source": {
      "id": "source_gorgias_status",
      "kind": "official_api",
      "name": "Gorgias Status",
      "checkedAt": "2026-08-14T06:15:06.792+00:00",
      "officialUrl": "https://status.gorgias.com",
      "statusPageUrl": "https://status.gorgias.com"
    },
    "updates": [
      {
        "id": "update_statuspage_gorgias_wnfgsy8p9ddb_1c2fdnc7xk1n",
        "status": "investigating",
        "body": "We are investigating an issue where the AI Agent is not picking up incoming email tickets. Affected tickets are remaining open and unassigned rather than being automatically triaged and handled by the AI Agent. Our team is actively working to identify the root cause and restore normal automation. In the meantime, agents may need to manually triage and assign impacted tickets. We will post updates as we have more information.",
        "createdAt": "2026-03-26T16:00:02.674+00:00"
      },
      {
        "id": "update_statuspage_gorgias_wnfgsy8p9ddb_959lnjgmqcsz",
        "status": "identified",
        "body": "We have identified the problem and are continuing to work on a fix for this issue.",
        "createdAt": "2026-03-26T16:25:53.182+00:00"
      },
      {
        "id": "update_statuspage_gorgias_wnfgsy8p9ddb_qc06wh0bz432",
        "status": "resolved",
        "body": "The problem has been fixed. AI Agent has resumed processing email tickets. The incident has been resolved.",
        "createdAt": "2026-03-26T16:38:57.751+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}