{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-13T04:10:13.084Z"
  },
  "data": {
    "id": "incident_statuspage_gorgias_8r6r0j5dl6t2",
    "slug": "gorgias-ai-agent-knowledge-retrieval-degradation-2026-07-15",
    "title": "AI Agent knowledge retrieval degradation",
    "summary": "AI Agent knowledge retrieval degradation",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-07-15T16:42:29.622+00:00",
    "updatedAt": "2026-07-15T16:42:29.809+00:00",
    "resolvedAt": "2026-07-15T16:42:29.781+00:00",
    "provider": {
      "slug": "gorgias",
      "name": "Gorgias"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/gorgias-ai-agent-knowledge-retrieval-degradation-2026-07-15",
      "api": "/api/v1/incidents/gorgias-ai-agent-knowledge-retrieval-degradation-2026-07-15",
      "providerHtml": "/providers/gorgias",
      "alerts": "https://outagedeck.com/account?stack=gorgias&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Gorgias reported a major event for the affected tracked services.",
    "source": {
      "id": "source_gorgias_status",
      "kind": "official_api",
      "name": "Gorgias Status",
      "checkedAt": "2026-08-13T04:05:05.239+00:00",
      "officialUrl": "https://status.gorgias.com",
      "statusPageUrl": "https://status.gorgias.com"
    },
    "updates": [
      {
        "id": "update_statuspage_gorgias_8r6r0j5dl6t2_jvyywn2f4cwc",
        "status": "resolved",
        "body": "Between 08:00 and 18:30 UTC on July 14, an infrastructure issue at one of our third-party ML providers caused intermittent failures in the AI Agent’s knowledge retrieval. During this window, the AI Agent did not always pick up knowledge sources (Help Center articles and guidance) when composing answers, and could respond based on conversation context alone. Some intent-based automations (rules and routing) were also intermittently affected.",
        "createdAt": "2026-07-15T16:42:29.781+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}