{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-11-03T02:38:33.090Z"
  },
  "data": {
    "id": "incident_statuspage_gorgias_hfqj6pkgx4s8",
    "slug": "gorgias-ai-agent-actions-failing-cloudflare-rule-blocking-workflows-api-calls-2026-11-02-6pkgx4s8",
    "title": "AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API",
    "summary": "AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API",
    "status": "resolved",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-11-02T20:51:00.273+00:00",
    "updatedAt": "2026-11-03T00:34:58.975+00:00",
    "resolvedAt": "2026-11-03T00:34:58.947+00:00",
    "provider": {
      "slug": "gorgias",
      "name": "Gorgias"
    },
    "affectedServices": [
      {
        "slug": "gorgias-automate",
        "name": "Automate"
      }
    ],
    "links": {
      "html": "/incidents/gorgias-ai-agent-actions-failing-cloudflare-rule-blocking-workflows-api-calls-2026-11-02-6pkgx4s8",
      "api": "/api/v1/incidents/gorgias-ai-agent-actions-failing-cloudflare-rule-blocking-workflows-api-calls-2026-11-02-6pkgx4s8",
      "providerHtml": "/providers/gorgias",
      "alerts": "https://outagedeck.com/account?stack=gorgias&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Gorgias reported a major event for the affected tracked services.",
    "source": {
      "id": "source_gorgias_status",
      "kind": "official_api",
      "name": "Gorgias Status",
      "checkedAt": "2026-11-03T02:34:03.712+00:00",
      "stale": false,
      "officialUrl": "https://status.gorgias.com",
      "statusPageUrl": "https://status.gorgias.com"
    },
    "updates": [
      {
        "id": "update_statuspage_gorgias_hfqj6pkgx4s8_q6zwh1tnz14r",
        "status": "investigating",
        "body": "We’ve identified an issue causing some AI Agent Actions to fail, starting at 19:21 UTC.\nActions that read or update information in your helpdesk, such as order cancellations, return links, subscription changes and customer lookups, may not complete.\nIn those cases the AI Agent may hand the ticket over to your team. Other AI Agent features keep working normally.\nOur team has identified the cause and is working on a fix. We’ll share an update within 2 hours.",
        "createdAt": "2026-11-02T20:51:00.334+00:00"
      },
      {
        "id": "update_statuspage_gorgias_hfqj6pkgx4s8_97lmgjvj1zqy",
        "status": "monitoring",
        "body": "A fix has been implemented and we are monitoring the results.",
        "createdAt": "2026-11-03T00:32:01.631+00:00"
      },
      {
        "id": "update_statuspage_gorgias_hfqj6pkgx4s8_9g569x1cw2zp",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-11-03T00:34:58.947+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}