{"meta":{"version":"v1","pricing":{"public":{"label":"Public","description":"Read-only API access for lightweight status checks and public integrations."},"premium":{"label":"Premium (early access)","description":"API keys with higher hourly quotas are available now; webhooks, alerting, and exports are on the roadmap."}},"generatedAt":"2026-07-08T01:00:50.699Z"},"data":{"id":"incident_gws_T5eKSXRWb6cNKTj4625p","slug":"google-workspace-summary-we-are-experiencing-an-issue-with-google-keep-where-users-may-2026-03-20-ktj4625p","title":"**Summary** We are experiencing an issue with Google Keep where users may be unable to access keep.google.com via…","summary":"Summary: We are experiencing an issue with Google Keep where users may be unable to access keep.google.com via browser. Description: The issue began on Friday, 2026-03-20 15:30 US/Pacific. Our engineering team is aware of the situation and is actively implementing mitigations. We do not have any ETA at the moment. We will provide the next update by Friday, 2026-03-20 21:00 US/Pacific. Customer Symptoms: Impacted users may encounter connection timeouts or error pages (such as 502 Bad Gateway) when attempting to reach keep.google.com via a web browser. The Google Keep mobile applications are currently unaffected and remain operational. Workaround: Users are able to use Google Keep via the Android or iOS mobile app.","status":"resolved","severity":"critical","startedAt":"2026-03-20T22:30:00+00:00","updatedAt":"2026-03-21T07:17:03+00:00","resolvedAt":"2026-03-21T05:03:00+00:00","provider":{"slug":"google-workspace","name":"Google Workspace"},"affectedServices":[],"links":{"html":"/incidents/google-workspace-summary-we-are-experiencing-an-issue-with-google-keep-where-users-may-2026-03-20-ktj4625p","api":"/api/v1/incidents/google-workspace-summary-we-are-experiencing-an-issue-with-google-keep-where-users-may-2026-03-20-ktj4625p","providerHtml":"/providers/google-workspace"},"impactSummary":"Google Workspace reported a high severity event affecting Google Keep.","source":{"id":"source_google_workspace_status","kind":"official_api","name":"Google Workspace Status Dashboard","checkedAt":"2026-07-08T00:55:03.525+00:00","officialUrl":"https://www.google.com/appsstatus/dashboard","statusPageUrl":"https://www.google.com/appsstatus/dashboard"},"updates":[{"id":"update_gws_T5eKSXRWb6cNKTj4625p_20260321t0319140000","status":"investigating","body":"**Summary**\nWe are experiencing an issue with Google Keep where users may be unable to access keep.google.com via browser.\n**Description**\nThe issue began on Friday, 2026-03-20 15:30 US/Pacific.\nOur engineering team is aware of the situation and is actively implementing mitigations. We do not have any ETA at the moment.\nWe will provide the next update by Friday, 2026-03-20 21:00 US/Pacific.\n**Customer Symptoms**\nImpacted users may encounter connection timeouts or error pages (such as 502 Bad Gateway) when attempting to reach keep.google.com via a web browser. The Google Keep mobile applications are currently unaffected and remain operational.\n**Workaround**\nUsers are able to use Google Keep via the Android or iOS mobile app.","createdAt":"2026-03-21T03:19:14+00:00"},{"id":"update_gws_T5eKSXRWb6cNKTj4625p_20260321t0346170000","status":"monitoring","body":"**Summary**\nWe are experiencing an issue with Google Keep where users may be unable to access keep.google.com via browser.\n**Description**\nThe issue began on Friday, 2026-03-20 15:30 US/Pacific.\nOur engineering team is aware of the situation and is actively implementing mitigations. We do not have any ETA at the moment.\nWe will provide the next update by Friday, 2026-03-20 23:00 US/Pacific.\n**Customer Symptoms**\nImpacted users may encounter connection timeouts or error pages (such as 502 Bad Gateway) when attempting to reach keep.google.com via a web browser. The Google Keep mobile applications are currently unaffected and remain operational.\n**Workaround**\nUsers are able to use Google Keep via the Android or iOS mobile app.","createdAt":"2026-03-21T03:46:17+00:00"},{"id":"update_gws_T5eKSXRWb6cNKTj4625p_20260321t0533440000","status":"monitoring","body":"**Summary**\nWe are experiencing an issue with Google Keep where users may be unable to access keep.google.com via browser.\n**Description**\nThe issue began on Friday, 2026-03-20 15:30 US/Pacific.\nOur mitigation efforts are underway and we are seeing the signs of recovery. We do not have an ETA for full mitigation.\nWe will provide the next update by Saturday, 2026-03-21 00:30 US/Pacific.\n**Customer Symptoms**\nImpacted users may encounter connection timeouts or error pages (such as 502 Bad Gateway) when attempting to reach keep.google.com via a web browser. The Google Keep mobile applications are currently unaffected and remain operational.\n**Workaround**\nUsers are able to use Google Keep via the Android or iOS mobile app.","createdAt":"2026-03-21T05:33:44+00:00"},{"id":"update_gws_T5eKSXRWb6cNKTj4625p_20260321t0717030000","status":"resolved","body":"**Description**\nThe issue has been mitigated as of Friday, 2026-03-20 22:03 US/Pacific.\nThe service issue which resulted in connection timeouts and 502 error pages, was caused by excess traffic impacting the keep.google.com. Our engineering team has implemented a mitigation and is continuing to work to ensure long-term service stability and prevent recurrence.\nWe thank you for your patience while we worked on resolving the issue.","createdAt":"2026-03-21T07:17:03+00:00"}],"access":{"plan":"public","keyed":false}}}