{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-05T23:27:39.369Z"
  },
  "data": {
    "id": "incident_gws_jjs1U2FFkRyhjaacpvVv",
    "slug": "google-workspace-summary-notebooklm-customers-are-experiencing-an-issue-where-account-2026-05-19-jaacpvvv",
    "title": "**Summary** NotebookLM customers are experiencing an issue where account tiers are being incorrectly downgraded.…",
    "summary": "Summary: NotebookLM customers are experiencing an issue where account tiers are being incorrectly downgraded. Affected Ultra & Pro tier users are seeing Free tier features. Description: We are continuing to investigate an issue with NotebookLM where customers may experience a temporary downgrade in their account tier. Our engineering team has identified a potential root cause related to a recent software update and is currently working on a mitigation plan. We will provide an update by Tuesday, 2026-05-19 20:30 PDT with current details. Customer Symtomps: Customers may notice lower resource limits (e.g., hitting limits for Studio artifacts, source count per notebook, etc) and the absence of premium features like advanced sharing and analytics. Workaround: None at this time",
    "status": "resolved",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-05-19T22:29:00+00:00",
    "updatedAt": "2026-05-20T04:38:08+00:00",
    "resolvedAt": "2026-05-20T04:04:00+00:00",
    "provider": {
      "slug": "google-workspace",
      "name": "Google Workspace"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/google-workspace-summary-notebooklm-customers-are-experiencing-an-issue-where-account-2026-05-19-jaacpvvv",
      "api": "/api/v1/incidents/google-workspace-summary-notebooklm-customers-are-experiencing-an-issue-where-account-2026-05-19-jaacpvvv",
      "providerHtml": "/providers/google-workspace",
      "alerts": "https://outagedeck.com/account?stack=google-workspace&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Google Workspace reported a medium severity event affecting Gemini Notebook.",
    "source": {
      "id": "source_google_workspace_status",
      "kind": "official_api",
      "name": "Google Workspace Status Dashboard",
      "checkedAt": "2026-10-05T23:25:04.802+00:00",
      "stale": false,
      "officialUrl": "https://www.google.com/appsstatus/dashboard",
      "statusPageUrl": "https://www.google.com/appsstatus/dashboard"
    },
    "updates": [
      {
        "id": "update_gws_jjs1U2FFkRyhjaacpvVv_20260520t0107590000",
        "status": "investigating",
        "body": "**Summary**\nNotebookLM customers are experiencing an issue where account tiers are being incorrectly downgraded. Affected Ultra & Pro tier users are seeing Free tier features.\n**Description**\nWe are continuing to investigate an issue with NotebookLM where customers may experience a temporary downgrade in their account tier.\nOur engineering team has identified a potential root cause related to a recent software update and is currently working on a mitigation plan.\nWe will provide an update by Tuesday, 2026-05-19 20:30 PDT with current details.\n**Customer Symtomps**\nCustomers may notice lower resource limits (e.g., hitting limits for Studio artifacts, source count per notebook, etc) and the absence of premium features like advanced sharing and analytics.\n**Workaround**\nNone at this time",
        "createdAt": "2026-05-20T01:07:59+00:00"
      },
      {
        "id": "update_gws_jjs1U2FFkRyhjaacpvVv_20260520t0320150000",
        "status": "monitoring",
        "body": "**Title**\nNotebookLM customers are experiencing an issue where all premium account tiers are being incorrectly downgraded to free.\n**Description**\nWe are continuing to investigate an issue with NotebookLM where customers may experience a temporary downgrade in their account tier.\nOur engineering team has identified a potential root cause related to a recent software update and is currently working on a mitigation plan.\nWe will provide an update by Tuesday, 2026-05-19 22:00 PDT with current details.\n**Symptoms**\nCustomers may notice lower resource limits (e.g., hitting limits for Studio artifacts, source count per notebook, etc) and the absence of premium features like advanced sharing and analytics.\n**Workaround**\nNone at this time.",
        "createdAt": "2026-05-20T03:20:15+00:00"
      },
      {
        "id": "update_gws_jjs1U2FFkRyhjaacpvVv_20260520t0438080000",
        "status": "resolved",
        "body": "**Title**\nNotebookLM customers may have experienced an issue where all premium account tiers are being incorrectly downgraded to free.\n**Description**\nThe issue with NotebookLM has been resolved for all affected users as of Tuesday, 2026-05-19 21:04 PDT.\nFrom preliminary analysis, the issue was triggered by a recent software update resulting in accounts on premium plans being incorrectly recognized as free accounts.\nThe issue was mitigated by restoring the system to a previous stable state, which successfully reinstated the appropriate service tiers for all affected accounts.\nWe thank you for your patience while we worked on resolving the issue.\n**Symptoms**\nCustomers may have noticed lower resource limits (e.g., hitting limits for Studio artifacts, source count per notebook, etc) and the absence of premium features like advanced sharing and analytics.\n**Workaround**\nNone at this time.",
        "createdAt": "2026-05-20T04:38:08+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}