{"meta":{"version":"v1","pricing":{"public":{"label":"Public","description":"Read-only API access for lightweight status checks and public integrations."},"premium":{"label":"Premium (early access)","description":"API keys with higher hourly quotas are available now; webhooks, alerting, and exports are on the roadmap."}},"generatedAt":"2026-07-08T22:20:10.476Z"},"data":{"id":"incident_gws_jjs1U2FFkRyhjaacpvVv","slug":"google-workspace-summary-notebooklm-customers-are-experiencing-an-issue-where-account-2026-05-19-jaacpvvv","title":"**Summary** NotebookLM customers are experiencing an issue where account tiers are being incorrectly downgraded.…","summary":"Summary: NotebookLM customers are experiencing an issue where account tiers are being incorrectly downgraded. Affected Ultra & Pro tier users are seeing Free tier features. Description: We are continuing to investigate an issue with NotebookLM where customers may experience a temporary downgrade in their account tier. Our engineering team has identified a potential root cause related to a recent software update and is currently working on a mitigation plan. We will provide an update by Tuesday, 2026-05-19 20:30 PDT with current details. Customer Symtomps: Customers may notice lower resource limits (e.g., hitting limits for Studio artifacts, source count per notebook, etc) and the absence of premium features like advanced sharing and analytics. Workaround: None at this time","status":"resolved","severity":"major","startedAt":"2026-05-19T22:29:00+00:00","updatedAt":"2026-05-20T04:38:08+00:00","resolvedAt":"2026-05-20T04:04:00+00:00","provider":{"slug":"google-workspace","name":"Google Workspace"},"affectedServices":[],"links":{"html":"/incidents/google-workspace-summary-notebooklm-customers-are-experiencing-an-issue-where-account-2026-05-19-jaacpvvv","api":"/api/v1/incidents/google-workspace-summary-notebooklm-customers-are-experiencing-an-issue-where-account-2026-05-19-jaacpvvv","providerHtml":"/providers/google-workspace"},"impactSummary":"Google Workspace reported a medium severity event affecting NotebookLM.","source":{"id":"source_google_workspace_status","kind":"official_api","name":"Google Workspace Status Dashboard","checkedAt":"2026-07-08T22:15:02.329+00:00","officialUrl":"https://www.google.com/appsstatus/dashboard","statusPageUrl":"https://www.google.com/appsstatus/dashboard"},"updates":[{"id":"update_gws_jjs1U2FFkRyhjaacpvVv_20260520t0107590000","status":"investigating","body":"**Summary**\nNotebookLM customers are experiencing an issue where account tiers are being incorrectly downgraded. Affected Ultra & Pro tier users are seeing Free tier features.\n**Description**\nWe are continuing to investigate an issue with NotebookLM where customers may experience a temporary downgrade in their account tier.\nOur engineering team has identified a potential root cause related to a recent software update and is currently working on a mitigation plan.\nWe will provide an update by Tuesday, 2026-05-19 20:30 PDT with current details.\n**Customer Symtomps**\nCustomers may notice lower resource limits (e.g., hitting limits for Studio artifacts, source count per notebook, etc) and the absence of premium features like advanced sharing and analytics.\n**Workaround**\nNone at this time","createdAt":"2026-05-20T01:07:59+00:00"},{"id":"update_gws_jjs1U2FFkRyhjaacpvVv_20260520t0320150000","status":"monitoring","body":"**Title**\nNotebookLM customers are experiencing an issue where all premium account tiers are being incorrectly downgraded to free.\n**Description**\nWe are continuing to investigate an issue with NotebookLM where customers may experience a temporary downgrade in their account tier.\nOur engineering team has identified a potential root cause related to a recent software update and is currently working on a mitigation plan.\nWe will provide an update by Tuesday, 2026-05-19 22:00 PDT with current details.\n**Symptoms**\nCustomers may notice lower resource limits (e.g., hitting limits for Studio artifacts, source count per notebook, etc) and the absence of premium features like advanced sharing and analytics.\n**Workaround**\nNone at this time.","createdAt":"2026-05-20T03:20:15+00:00"},{"id":"update_gws_jjs1U2FFkRyhjaacpvVv_20260520t0438080000","status":"resolved","body":"**Title**\nNotebookLM customers may have experienced an issue where all premium account tiers are being incorrectly downgraded to free.\n**Description**\nThe issue with NotebookLM has been resolved for all affected users as of Tuesday, 2026-05-19 21:04 PDT.\nFrom preliminary analysis, the issue was triggered by a recent software update resulting in accounts on premium plans being incorrectly recognized as free accounts.\nThe issue was mitigated by restoring the system to a previous stable state, which successfully reinstated the appropriate service tiers for all affected accounts.\nWe thank you for your patience while we worked on resolving the issue.\n**Symptoms**\nCustomers may have noticed lower resource limits (e.g., hitting limits for Studio artifacts, source count per notebook, etc) and the absence of premium features like advanced sharing and analytics.\n**Workaround**\nNone at this time.","createdAt":"2026-05-20T04:38:08+00:00"}],"access":{"plan":"public","keyed":false}}}