{"meta":{"version":"v1","pricing":{"public":{"label":"Public","description":"Read-only API access for lightweight status checks and public integrations."},"premium":{"label":"Premium (early access)","description":"API keys with higher hourly quotas are available now; webhooks, alerting, and exports are on the roadmap."}},"generatedAt":"2026-07-09T05:26:00.570Z"},"data":{"id":"incident_gws_THtvkDYkSBrQpo3vh82V","slug":"google-workspace-summary-google-voice-customers-may-experience-mms-messages-not-being-2026-01-08-po3vh82v","title":"**Summary** Google Voice customers may experience MMS messages not being delivered to recipients. **Description** We…","summary":"Summary: Google Voice customers may experience MMS messages not being delivered to recipients. Description: We are experiencing an issue with sending MMS messages via Google Voice beginning on Thursday, 2026-01-08 05:00 PST. Our engineering team continues to investigate the issue with a 3rd party vendor. We will provide an update by Tuesday, 2026-01-13 20:30 PST with current details. We apologize to all who are affected by the disruption. Customer Symptoms: Google Voice customers may experience issues while sending MMS messages where the messages may appear to be successfully sent but recipients may not receive them. Workaround: SMS messages can be sent successfully, so the users can send 1-to-1 messages or messages without attachments instead of MMS messages.","status":"resolved","severity":"minor","startedAt":"2026-01-08T13:00:00+00:00","updatedAt":"2026-01-14T21:30:52+00:00","resolvedAt":"2026-01-14T21:00:00+00:00","provider":{"slug":"google-workspace","name":"Google Workspace"},"affectedServices":[],"links":{"html":"/incidents/google-workspace-summary-google-voice-customers-may-experience-mms-messages-not-being-2026-01-08-po3vh82v","api":"/api/v1/incidents/google-workspace-summary-google-voice-customers-may-experience-mms-messages-not-being-2026-01-08-po3vh82v","providerHtml":"/providers/google-workspace"},"impactSummary":"Google Workspace reported a low severity event affecting Google Voice.","source":{"id":"source_google_workspace_status","kind":"official_api","name":"Google Workspace Status Dashboard","checkedAt":"2026-07-09T05:20:24.118+00:00","officialUrl":"https://www.google.com/appsstatus/dashboard","statusPageUrl":"https://www.google.com/appsstatus/dashboard"},"updates":[{"id":"update_gws_THtvkDYkSBrQpo3vh82V_20260113t2310540000","status":"investigating","body":"**Summary**\nGoogle Voice customers may experience MMS messages not being delivered to recipients.\n**Description**\nWe are experiencing an issue with sending MMS messages via Google Voice beginning on Thursday, 2026-01-08 05:00 PST.\nOur engineering team continues to investigate the issue with a 3rd party vendor.\nWe will provide an update by Tuesday, 2026-01-13 20:30 PST with current details.\nWe apologize to all who are affected by the disruption.\n**Customer Symptoms**\nGoogle Voice customers may experience issues while sending MMS messages where the messages may appear to be successfully sent but recipients may not receive them.\n**Workaround**\nSMS messages can be sent successfully, so the users can send 1-to-1 messages or messages without attachments instead of MMS messages.","createdAt":"2026-01-13T23:10:54+00:00"},{"id":"update_gws_THtvkDYkSBrQpo3vh82V_20260114t0416420000","status":"monitoring","body":"**Summary**\nGoogle Voice customers may experience MMS messages not being delivered to recipients.\n**Description**\nWe are experiencing an issue with sending MMS messages via Google Voice beginning on Thursday, 2026-01-08 05:00 PST.\nOur engineering team continues to investigate the issue with a 3rd party vendor to mitigate the issue.\nWe will provide an update by Wednesday, 2026-01-14 10:30 PST with current details.\n**Customer Symptoms**\nGoogle Voice customers may experience issues while sending MMS messages where the messages may appear to be successfully sent but recipients may not receive them.\n**Workaround**\nSMS messages can be sent successfully, so the users can send 1-to-1 messages or messages without attachments instead of MMS messages.","createdAt":"2026-01-14T04:16:42+00:00"},{"id":"update_gws_THtvkDYkSBrQpo3vh82V_20260114t1833520000","status":"monitoring","body":"**Summary**\nGoogle Voice customers may experience MMS messages not being delivered to recipients.\n**Description**\nWe are experiencing an issue with sending MMS messages via Google Voice beginning on Thursday, 2026-01-08 05:00 PST.\nOur engineering team continues to investigate the issue with a 3rd party vendor to mitigate the issue.\nWe will provide an update by Thursday, 2026-01-15 10:30 PST with current details.\n**Customer Symptoms**\nGoogle Voice customers may experience issues while sending MMS messages where the messages may appear to be successfully sent but recipients may not receive them.\n**Workaround**\nSMS messages can be sent successfully, so the users can send 1-to-1 messages or messages without attachments instead of MMS messages.","createdAt":"2026-01-14T18:33:52+00:00"},{"id":"update_gws_THtvkDYkSBrQpo3vh82V_20260114t2130260000","status":"resolved","body":"The issue with Google Voice has been resolved for all affected users as of Wednesday, 2026-01-14 13:00 PST.\nWe thank you for your patience while we worked on resolving the issue.","createdAt":"2026-01-14T21:30:26+00:00"}],"access":{"plan":"public","keyed":false}}}