{"meta":{"version":"v1","pricing":{"public":{"label":"Public","description":"Read-only API access for lightweight status checks and public integrations."},"premium":{"label":"Premium (early access)","description":"API keys with higher hourly quotas are available now; webhooks, alerting, and exports are on the roadmap."}},"generatedAt":"2026-07-09T02:27:52.178Z"},"data":{"id":"incident_gws_R6N8442fvbXvxRFsbLd4","slug":"google-workspace-summary-google-docs-customers-may-have-observed-500-errors-when-2025-08-25-xrfsbld4","title":"**Summary** Google Docs customers may have observed '500' errors when accessing editors. **Description** We were…","summary":"Summary: Google Docs customers may have observed '500' errors when accessing editors. Description: We were experiencing an issue with Google Docs beginning at Monday, 2025-08-25 14:27 PDT. Our engineering team has successfully mitigated the issue and we are currently monitoring our system for stability. We will provide an update by Monday, 2025-08-25 15:30 PDT with current details. We apologize to all who are affected by the disruption. Symptoms: Impacted customers may have observed '500' errors when accessing Docs editors, including docs, spreadsheets, presentations, and drawings Workaround: None at this time.","status":"resolved","severity":"major","startedAt":"2025-08-25T21:27:00+00:00","updatedAt":"2025-08-25T22:48:49+00:00","resolvedAt":"2025-08-25T21:52:00+00:00","provider":{"slug":"google-workspace","name":"Google Workspace"},"affectedServices":[{"slug":"google-drive","name":"Drive & Docs"}],"links":{"html":"/incidents/google-workspace-summary-google-docs-customers-may-have-observed-500-errors-when-2025-08-25-xrfsbld4","api":"/api/v1/incidents/google-workspace-summary-google-docs-customers-may-have-observed-500-errors-when-2025-08-25-xrfsbld4","providerHtml":"/providers/google-workspace"},"impactSummary":"Google Workspace reported a medium severity event affecting Google Docs.","source":{"id":"source_google_workspace_status","kind":"official_api","name":"Google Workspace Status Dashboard","checkedAt":"2026-07-09T02:25:02.014+00:00","officialUrl":"https://www.google.com/appsstatus/dashboard","statusPageUrl":"https://www.google.com/appsstatus/dashboard"},"updates":[{"id":"update_gws_R6N8442fvbXvxRFsbLd4_20250825t2223080000","status":"investigating","body":"**Summary**\nGoogle Docs customers may have observed '500' errors when accessing editors.\n**Description**\nWe were experiencing an issue with Google Docs beginning at Monday, 2025-08-25 14:27 PDT.\nOur engineering team has successfully mitigated the issue and we are currently monitoring our system for stability.\nWe will provide an update by Monday, 2025-08-25 15:30 PDT with current details.\nWe apologize to all who are affected by the disruption.\n**Symptoms**\nImpacted customers may have observed '500' errors when accessing Docs editors, including docs, spreadsheets, presentations, and drawings\n**Workaround**\nNone at this time.","createdAt":"2025-08-25T22:23:08+00:00"},{"id":"update_gws_R6N8442fvbXvxRFsbLd4_20250825t2248120000","status":"resolved","body":"**Summary**\nGoogle Docs customers may have observed '500' errors when accessing editors\n**Description**\nThe issue with Google Docs has been resolved for all affected users as of Monday, 2025-08-25 14:52 PDT.\nWe thank you for your patience while we worked on resolving the issue.\n**Symptoms**\nImpacted customers may have observed '500' errors when accessing Docs editors, including docs, spreadsheets, presentations, and drawings.","createdAt":"2025-08-25T22:48:12+00:00"}],"access":{"plan":"public","keyed":false}}}