{"meta":{"version":"v1","pricing":{"public":{"label":"Public","description":"Read-only API access for lightweight status checks and public integrations."},"premium":{"label":"Premium (early access)","description":"API keys with higher hourly quotas are available now; webhooks, alerting, and exports are on the roadmap."}},"generatedAt":"2026-07-09T04:26:31.003Z"},"data":{"id":"incident_gws_kWSuRqLdsXGzT7Qxjdmz","slug":"google-workspace-summary-gmail-android-users-using-microsoft-exchange-online-may-fail-to-2026-05-06-t7qxjdmz","title":"**Summary** Gmail Android users using Microsoft Exchange Online may fail to log in due to authentication issues.…","summary":"Summary: Gmail Android users using Microsoft Exchange Online may fail to log in due to authentication issues. Description: We are experiencing an issue with Gmail beginning on Saturday 2026-05-06. Our engineering team continues to investigate the issue. We will provide more information by Monday, 2026-05-18 15:00 US/Pacific with current details. We apologize to all who are affected by the disruption. Customer Symptoms: Impacted users may experience authentication failures while logging in to Microsoft Exchange Online through Gmail App on Android devices. Workaround: Affected users can use Microsoft web app to access the Inbox.","status":"resolved","severity":"minor","startedAt":"2026-05-06T16:00:00+00:00","updatedAt":"2026-05-22T18:57:41+00:00","resolvedAt":"2026-05-21T22:00:00+00:00","provider":{"slug":"google-workspace","name":"Google Workspace"},"affectedServices":[{"slug":"gmail","name":"Gmail"}],"links":{"html":"/incidents/google-workspace-summary-gmail-android-users-using-microsoft-exchange-online-may-fail-to-2026-05-06-t7qxjdmz","api":"/api/v1/incidents/google-workspace-summary-gmail-android-users-using-microsoft-exchange-online-may-fail-to-2026-05-06-t7qxjdmz","providerHtml":"/providers/google-workspace"},"impactSummary":"Google Workspace reported a low severity event affecting Gmail.","source":{"id":"source_google_workspace_status","kind":"official_api","name":"Google Workspace Status Dashboard","checkedAt":"2026-07-09T04:20:24.49+00:00","officialUrl":"https://www.google.com/appsstatus/dashboard","statusPageUrl":"https://www.google.com/appsstatus/dashboard"},"updates":[{"id":"update_gws_kWSuRqLdsXGzT7Qxjdmz_20260516t0205030000","status":"investigating","body":"**Summary**\nGmail Android users using Microsoft Exchange Online may fail to log in due to authentication issues.\n**Description**\nWe are experiencing an issue with Gmail beginning on Saturday 2026-05-06.\nOur engineering team continues to investigate the issue.\nWe will provide more information by Monday, 2026-05-18 15:00 US/Pacific with current details.\nWe apologize to all who are affected by the disruption.\n**Customer Symptoms**\nImpacted users may experience authentication failures while logging in to Microsoft Exchange Online through\nGmail App on Android devices.\n**Workaround**\nAffected users can use Microsoft web app to access the Inbox.","createdAt":"2026-05-16T02:05:03+00:00"},{"id":"update_gws_kWSuRqLdsXGzT7Qxjdmz_20260518t2145350000","status":"monitoring","body":"**Summary**\nGmail Android users using Microsoft Exchange Online accounts may fail to Log In and Sync due to authentication issues.\n**Description**\nWe are experiencing an issue with Gmail Android client connecting with Microsoft Exchange Online accounts beginning on Saturday 2026-05-06.\nOur engineering team has identified the issue and is actively working on rolling out a fix to unblock all the affected customers.\nWe will provide more information by Tuesday, 2026-05-19 15:00 US/Pacific with current details.\nWe apologize to all who are affected by the disruption.\n**Customer Symptoms**\nImpacted users may experience authentication and sync failures while using Microsoft Exchange Online accounts through Gmail App on Android devices.\n**Workaround**\nAffected users can use Microsoft Web App to access the Inbox.","createdAt":"2026-05-18T21:45:35+00:00"},{"id":"update_gws_kWSuRqLdsXGzT7Qxjdmz_20260519t2155320000","status":"monitoring","body":"**Summary**\nGmail Android users using Microsoft Exchange Online accounts may fail to Log In and Sync due to authentication issues.\n**Description**\nWe are experiencing an issue with Gmail Android client connecting with Microsoft Exchange Online accounts beginning on Saturday 2026-05-06.\nOur engineering team has identified the issue and started rolling out a new version of Gmail Android release that contains the fix to unblock users.\nUsers already on the new app version will be able to Log In and Sync their accounts successfully.\nWe will provide more information by Thursday, 2026-05-21 17:00 US/Pacific with current details.\nWe apologize to all who are affected by the disruption.\n**Customer Symptoms**\nImpacted users may experience authentication and sync failures while using Microsoft Exchange Online accounts through Gmail App on Android devices.\n**Workaround**\nAffected users can use Microsoft Web App to access the Inbox.","createdAt":"2026-05-19T21:55:32+00:00"},{"id":"update_gws_kWSuRqLdsXGzT7Qxjdmz_20260522t0004400000","status":"monitoring","body":"**Summary**\nGmail Android users using Microsoft Exchange Online accounts may fail to Log In and Sync due to authentication issues.\n**Description**\nOur engineering team identified the issue and released a new version of the Gmail Android application (version 2026.05.11) to the Google Play Store, which contains a fix to unblock affected users.\nIf you are currently encountering this issue, please upgrade to the latest version of the Gmail Android app. Users operating on the new app version should be able to successfully log in and sync their accounts.\nWe will provide more information by Friday, 2026-05-22 17:00 US/Pacific with current details.\nWe thank you for your patience while we are working on resolving the issue.\n**Symptoms**\nImpacted users may experience authentication and sync failures while using Microsoft Exchange Online accounts through Gmail App on Android devices.\n**Workaround**\nAffected users could update to the latest version of Gmail Android (version 2026.05.11) in Google Play Store.","createdAt":"2026-05-22T00:04:40+00:00"},{"id":"update_gws_kWSuRqLdsXGzT7Qxjdmz_20260522t1857240000","status":"resolved","body":"**Summary**\n[Resolved] Gmail Android users utilizing Microsoft Exchange Online accounts experienced authentication and synchronization failures.\n**Description**\nThe issue with Gmail has been resolved in the new Gmail android release (version 2026.05.11) as of Thursday, 2026-05-21 15:00 PDT.\nOur engineering team identified the issue and released a new version of the Gmail Android application to the Google Play Store, which contains a fix to unblock affected users.\nIf you are currently encountering this issue, please upgrade to the latest version of the Gmail Android app. Users operating on the new app version will be able to successfully log in and sync their accounts.\nWe thank you for your patience while we worked on resolving the issue.\n**Symptoms**\nImpacted users might have experienced authentication and sync failures while using Microsoft Exchange Online accounts through Gmail App on Android devices.\n**Workaround**\nUpdate to the latest version of Gmail Android (2026.05.11) in Google Play Store.","createdAt":"2026-05-22T18:57:24+00:00"}],"access":{"plan":"public","keyed":false}}}