{"meta":{"version":"v1","pricing":{"public":{"label":"Public","description":"Read-only API access for lightweight status checks and public integrations."},"premium":{"label":"Premium (early access)","description":"API keys with higher hourly quotas are available now; webhooks, alerting, and exports are on the roadmap."}},"generatedAt":"2026-07-08T23:09:51.962Z"},"data":{"id":"incident_gws_EzZso1djQQfwqEmiJuDi","slug":"google-workspace-summary-a-subset-of-customers-may-be-experiencing-ui-issue-when-files-2025-11-14-qemijudi","title":"**Summary:** A subset of customers may be experiencing UI issue when files are uploaded via Chat to Google Workspace…","summary":"Summary:: A subset of customers may be experiencing UI issue when files are uploaded via Chat to Google Workspace Support. Description:: We are experiencing an intermittent issue with Google Workspace Chat Support beginning at Friday, 2025-11-14 10:05 PST. Our engineering team continues to investigate the issue. We will provide an update by Sunday, 2025-11-16 20:30 PST with current details. We apologize to all who are affected by the disruption. Symptoms:: A subset Customers using Chat to Google Workspace Support might encounter a UI issue where uploaded files appear as a blank message instead of showing the file directly in the chat interface. Despite this UI issue, files are successfully uploaded and accessible by clicking on the blank message. Workaround:: None at this time.","status":"resolved","severity":"minor","startedAt":"2025-11-14T18:05:00+00:00","updatedAt":"2025-11-17T04:12:20+00:00","resolvedAt":"2025-11-17T03:10:00+00:00","provider":{"slug":"google-workspace","name":"Google Workspace"},"affectedServices":[],"links":{"html":"/incidents/google-workspace-summary-a-subset-of-customers-may-be-experiencing-ui-issue-when-files-2025-11-14-qemijudi","api":"/api/v1/incidents/google-workspace-summary-a-subset-of-customers-may-be-experiencing-ui-issue-when-files-2025-11-14-qemijudi","providerHtml":"/providers/google-workspace"},"impactSummary":"Google Workspace reported a low severity event affecting Google Workspace Support.","source":{"id":"source_google_workspace_status","kind":"official_api","name":"Google Workspace Status Dashboard","checkedAt":"2026-07-08T23:05:01.811+00:00","officialUrl":"https://www.google.com/appsstatus/dashboard","statusPageUrl":"https://www.google.com/appsstatus/dashboard"},"updates":[{"id":"update_gws_EzZso1djQQfwqEmiJuDi_20251117t0229250000","status":"investigating","body":"**Summary:**\nA subset of customers may be experiencing UI issue when files are uploaded via Chat to Google Workspace Support.\n**Description:**\nWe are experiencing an intermittent issue with Google Workspace Chat Support beginning at Friday, 2025-11-14 10:05 PST.\nOur engineering team continues to investigate the issue.\nWe will provide an update by Sunday, 2025-11-16 20:30 PST with current details.\nWe apologize to all who are affected by the disruption.\n**Symptoms:**\nA subset Customers using Chat to Google Workspace Support might encounter a UI issue where uploaded files appear as a blank message instead of showing the file directly in the chat interface. Despite this UI issue, files are successfully uploaded and accessible by clicking on the blank message.\n**Workaround:**\nNone at this time.","createdAt":"2025-11-17T02:29:25+00:00"},{"id":"update_gws_EzZso1djQQfwqEmiJuDi_20251117t0411450000","status":"resolved","body":"**Summary:**\nA subset of customers might have experienced UI issue while uploading the files to Google Support via Chat.\n**Description:**\nThe issue with Google Cloud Support has been resolved for all affected users as of Sunday, 2025-11-16 19:10 PST.\nThe issue was due to a recent code change. Our engineers have mitigated the issue by rolling back the system to a previous version.\nWe thank you for your patience while we worked on resolving the issue.\n**Symptoms:**\nA subset of customers using Chat to Google Support might have encountered a UI issue where uploaded files appeared as a blank message instead of showing the file directly in the chat interface. Despite this UI issue, files were successfully uploaded and accessible by clicking on the blank message.\n**Workaround:**\nNot applicable as the issue has been resolved.\nNone at this time.","createdAt":"2025-11-17T04:11:45+00:00"}],"access":{"plan":"public","keyed":false}}}