{"meta":{"version":"v1","pricing":{"public":{"label":"Public","description":"Read-only API access for lightweight status checks and public integrations."},"premium":{"label":"Premium (early access)","description":"API keys with higher hourly quotas are available now; webhooks, alerting, and exports are on the roadmap."}},"generatedAt":"2026-07-09T05:24:43.788Z"},"data":{"id":"incident_gws_B6TDyZ3a2dhAg59QcpZE","slug":"google-workspace-some-chromeos-customers-experiencing-issues-signing-on-description-we-2025-08-19-g59qcpze","title":"Some ChromeOS customers experiencing issues signing on. **Description:** We are experiencing an issue with ChromeOS…","summary":"Some ChromeOS customers experiencing issues signing on. Description:: We are experiencing an issue with ChromeOS M-139. Our engineering team continues to investigate the issue. We will provide more information by Wednesday, 2025-08-27 13:00 US/Pacific with current details. We apologize to all who are affected by the disruption. Symptoms:: Authentication failures are occurring on ChromeOS M-139, affecting Single Sign-On (SSO) with educational partners Clever and Classlink. The issue is also causing 2-Step Verification (2SV) to fail for some users. Workarounds:: There are 2 workarounds and you can follow one of them. 1. Rollback to the previous version M138. Detailed instructions https://support.google.com/chrome/a/answer/12569990. OR 2. Change LoginAuthenticationBehavior (https://chromeenterprise.google/policies/#LoginAuthenticationBehavior) to \"Authentication via the default GAIA flow\"","status":"resolved","severity":"minor","startedAt":"2025-08-19T07:00:00+00:00","updatedAt":"2025-08-28T21:32:44+00:00","resolvedAt":"2025-08-28T20:20:00+00:00","provider":{"slug":"google-workspace","name":"Google Workspace"},"affectedServices":[],"links":{"html":"/incidents/google-workspace-some-chromeos-customers-experiencing-issues-signing-on-description-we-2025-08-19-g59qcpze","api":"/api/v1/incidents/google-workspace-some-chromeos-customers-experiencing-issues-signing-on-description-we-2025-08-19-g59qcpze","providerHtml":"/providers/google-workspace"},"impactSummary":"Google Workspace reported a low severity event affecting ChromeOS.","source":{"id":"source_google_workspace_status","kind":"official_api","name":"Google Workspace Status Dashboard","checkedAt":"2026-07-09T05:20:24.118+00:00","officialUrl":"https://www.google.com/appsstatus/dashboard","statusPageUrl":"https://www.google.com/appsstatus/dashboard"},"updates":[{"id":"update_gws_B6TDyZ3a2dhAg59QcpZE_20250827t1914430000","status":"investigating","body":"Some ChromeOS customers experiencing issues signing on.\n**Description:**\nWe are experiencing an issue with ChromeOS M-139.\nOur engineering team continues to investigate the issue.\nWe will provide more information by Wednesday, 2025-08-27 13:00 US/Pacific with current details.\nWe apologize to all who are affected by the disruption.\n**Symptoms:**\nAuthentication failures are occurring on ChromeOS M-139, affecting Single Sign-On (SSO) with educational partners Clever and Classlink. The issue is also causing 2-Step Verification (2SV) to fail for some users.\n**Workarounds:**\nThere are 2 workarounds and you can follow one of them.\n1. Rollback to the previous version M138. Detailed instructions https://support.google.com/chrome/a/answer/12569990.\nOR\n2. Change LoginAuthenticationBehavior (https://chromeenterprise.google/policies/#LoginAuthenticationBehavior) to \"Authentication via the default GAIA flow\"","createdAt":"2025-08-27T19:14:43+00:00"},{"id":"update_gws_B6TDyZ3a2dhAg59QcpZE_20250827t2022220000","status":"monitoring","body":"Some ChromeOS customers experiencing issues signing on.\n**Description:**\nThis affects only ChromeOS devices on the following OS/Browser Version:\n16328.55.0/139.0.7258.137\nMitigation work is currently underway by our engineering team.\nAfter identifying the root cause, our engineering team immediately halted the release of the affected version to additional devices. The fix has been identified and tested, and the build for the fix is currently underway.\nThe version with the fix is expected to be available by tomorrow.\nWe will provide an update by Thursday, 2025-08-28 13:30 US/Pacific with current details.\n**Symptoms:**\nAuthentication failures are occurring on ChromeOS devices with OS/Browser versions 16328.55.0/139.0.7258.137, affecting Single Sign-On (SSO) with educational partners Clever and Classlink. The issue is also causing 2-Step Verification (2SV) to fail for some users.\n**Workaround:**\nThere are 2 workarounds and you can follow one of them.\n1. Rollback to the previous version M138. Detailed instructions https://support.google.com/chrome/a/answer/12569990.\nOR\n2. Change LoginAuthenticationBehavior (https://chromeenterprise.google/policies/#LoginAuthenticationBehavior) to \"Authentication via the default GAIA flow\"","createdAt":"2025-08-27T20:22:22+00:00"},{"id":"update_gws_B6TDyZ3a2dhAg59QcpZE_20250828t1721040000","status":"monitoring","body":"Some ChromeOS customers experiencing issues signing on.\n**Description:**\nThis affects only ChromeOS devices on the following OS/Browser Version:\n16328.55.0/139.0.7258.137\nMitigation work is taking longer than anticipated.\nFix is undergoing automated testing. Once completed, engineering will validate the results and we'll make the fix available to users.\nWe currently don't have ETA for the version with the fix to be available.\nWe will provide an update by Thursday, 2025-08-28 17:30 US/Pacific with current details.\n**Symptoms:**\nAuthentication failures are occurring on ChromeOS devices with OS/Browser versions 16328.55.0/139.0.7258.137, affecting Single Sign-On (SSO) with educational partners Clever and Classlink. The issue is also causing 2-Step Verification (2SV) to fail for some users.\n**Workaround:**\nThere are 2 workarounds and you can follow one of them.\n1. Rollback to the previous version M138. Detailed instructions https://support.google.com/chrome/a/answer/12569990.\nOR\n2. Change LoginAuthenticationBehavior (https://chromeenterprise.google/policies/#LoginAuthenticationBehavior) to \"Authentication via the default GAIA flow\"","createdAt":"2025-08-28T17:21:04+00:00"},{"id":"update_gws_B6TDyZ3a2dhAg59QcpZE_20250828t2132030000","status":"resolved","body":"Some ChromeOS customers may have experienced issues signing on.\n**Description**\nThe issue with ChromeOS has been resolved for all affected users as of Thursday, 2025-08-28 13:20 PDT.\nFrom preliminary analysis, the issue was triggered by a change in the backend authentication method, which resulted in Single Sign-On (SSO) failures or 2-Step Verification (2SV) to fail for some users.\nAfter identifying the root cause, our engineering team immediately halted the release of the affected Chrome OS/Browser version (16328.55.0/139.0.7258.137) to additional devices. The fix was identified and tested, after which it has been successfully deployed in version 16328.65.0/ 139.0.7258.164.\nCustomers previously affected by this issue may update their Chrome OS/Browser versions to 16328.65.0/139.0.7258.164.\nWe thank you for your patience while we worked on resolving the issue.\n**Symptoms**\nAuthentication failures were occurring on ChromeOS devices with OS/Browser versions 16328.55.0/139.0.7258.137, affecting Single Sign-On (SSO) with educational partners Clever and Classlink. The issue also caused 2-Step Verification (2SV) to fail for some users.","createdAt":"2025-08-28T21:32:03+00:00"}],"access":{"plan":"public","keyed":false}}}