{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-18T21:55:18.854Z"
  },
  "data": {
    "id": "incident_gcp_3BvH3LVGcupoYqV6F4Nw",
    "slug": "google-cloud-google-cloud-vmware-engine-gcve-google-cloud-netapp-volumes-and-bare-2026-07-15-yqv6f4nw",
    "title": "Google Cloud VMware Engine (GCVE), Google Cloud NetApp Volumes, and Bare Metal Solutions (BMS) services are…",
    "summary": "Google Cloud VMware Engine (GCVE), Google Cloud NetApp Volumes, and Bare Metal Solutions (BMS) services are experiencing a service outage in europe-west4-a due to a cooling failure.",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-07-15T23:57:00+00:00",
    "updatedAt": "2026-07-18T00:22:37+00:00",
    "resolvedAt": "2026-07-16T12:25:00+00:00",
    "provider": {
      "slug": "google-cloud",
      "name": "Google Cloud"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/google-cloud-google-cloud-vmware-engine-gcve-google-cloud-netapp-volumes-and-bare-2026-07-15-yqv6f4nw",
      "api": "/api/v1/incidents/google-cloud-google-cloud-vmware-engine-gcve-google-cloud-netapp-volumes-and-bare-2026-07-15-yqv6f4nw",
      "providerHtml": "/providers/google-cloud"
    },
    "impactSummary": "Google Cloud reported a medium severity event affecting Multiple Products.",
    "source": {
      "id": "source_google_cloud_status",
      "kind": "official_api",
      "name": "Google Cloud Service Health",
      "checkedAt": "2026-07-18T21:50:06.202+00:00",
      "officialUrl": "https://status.cloud.google.com",
      "statusPageUrl": "https://status.cloud.google.com"
    },
    "updates": [
      {
        "id": "update_gcp_3BvH3LVGcupoYqV6F4Nw_20260716t0330590000",
        "status": "investigating",
        "body": "**Summary**\nGoogle Cloud VMware Engine (GCVE), Google Cloud NetApp Volumes, and Bare Metal Solution (BMS) services are experiencing temperature alerts in europe-west4-a.\n**Description**\n**GCVE:** Our engineering teams are currently working with data center facility teams to address the rising temperatures. A shutdown has already occurred for some private clouds, and we expect that others will shut down as well. **We recommend shutting down your VMware workload VMs for precaution so that recovery is safer. A shutdown of all systems started at 19:00 PDT \\[4:00 Local Time (GMT+2)\\]** We will notify you as soon as your Private Cloud has been powered back up and it is safe to restart the VMs.\n**BMS:** Some Bare Metal Solution servers are experiencing high temperatures and we are in the process of shutting them down. Customers may be unable to access their systems until we resolve the issue.\n**Google Cloud NetApp Volumes** Our engineering team has proactively shut down ONTAP clusters to protect the data stored on them. Customers may experience unavailability of Cloud NetApp Volumes until this issue is resolved. There is no estimated time for resolution. We will provide an update by Wednesday, 2026-07-15 21:30 PDT with current details. We apologize to all who are affected by the disruption.\n**Customer Symptoms**\n**GCVE:** Customers may have already observed a loss of connectivity to their private cloud. As a protective measure for hardware integrity and a recovery, we are shutting down all Private Clouds in this zone.\n**BMS:** Customers may have already lost connectivity to their BMS machines. As a protective measure for hardware integrity and a recovery, we are shutting down servers in this zone.\n**Google Cloud NetApp Volumes** Customers may have already lost connectivity to ONTAP clusters, or will lose connectivity to them shortly, as we proactively shut them down for their protection. Only Standard, Premium, and Extreme service levels are affected.\n**Workaround**\nThere are no workarounds available for this issue at this time. Customers with multi-regional deployments are advised to route traffic to an alternate site.",
        "createdAt": "2026-07-16T03:30:59+00:00"
      },
      {
        "id": "update_gcp_3BvH3LVGcupoYqV6F4Nw_20260716t0417440000",
        "status": "monitoring",
        "body": "**Summary**\nGoogle Cloud VMware Engine (GCVE), Google Cloud NetApp Volumes, and Bare Metal Solution (BMS) services are experiencing temperature alerts in europe-west4-a\n**Description**\nThe datacenter serving europe-west4-a for GCVE, BMS, and NetApp has experienced a power failure, which subsequently caused a cooling failure. Google has proactively turned down workloads in order to protect customer data from any risks posed by running infrastructure in a high temperature environment. The datacenter operator team is working diligently to bring cooling and power back online so we can safely restart affected workloads.\n**GCVE:** Our engineering teams have shut down private clouds, and we expect that others will shut down as well. We will notify customers as soon as their private cloud has been powered back up and it is safe to restart the VMs.\n**BMS:** Some Bare Metal Solution servers are experiencing high temperatures and we are in the process of shutting them down. Customers may be unable to access their systems until we resolve the issue.\n**Google Cloud NetApp Volumes** Our engineering team has proactively shut down ONTAP clusters to protect the data stored on them. Customers may experience unavailability of Cloud NetApp Volumes until this issue is resolved. There is no estimated time for resolution. We will provide an update by Wednesday, 2026-07-15 22:30 PDT with current details. We apologize to all who are affected by the disruption.\n**Customer Symptoms**\n**GCVE:** Customers would have already observed a loss of connectivity to their private cloud. As a protective measure for hardware integrity and a recovery, we have shut down all private clouds in this zone.\n**BMS:** Customers may have already lost connectivity to their BMS machines. As a protective measure for hardware integrity and a recovery, we are shutting down some servers in this zone.\n**Google Cloud NetApp Volumes** Customers would have already lost connectivity to ONTAP clusters, as we proactively shut them down for their protection. Only Standard, Premium, and Extreme service levels are affected.\n**Workaround**\nThere are no workarounds available for this issue at this time. Customers with multi-regional deployments are advised to route traffic to an alternate site.",
        "createdAt": "2026-07-16T04:17:44+00:00"
      },
      {
        "id": "update_gcp_3BvH3LVGcupoYqV6F4Nw_20260716t0441440000",
        "status": "monitoring",
        "body": "**Summary**\nGoogle Cloud VMware Engine (GCVE), Google Cloud NetApp Volumes, and Bare Metal Solution (BMS) services are experiencing a service outage in europe-west4-a due to a cooling failure\n**Description**\nThe datacenter serving europe-west4-a for GCVE, BMS, and NetApp has experienced a power failure, which subsequently caused a cooling failure. Google has proactively turned down workloads in order to protect customer data from any risks posed by running infrastructure in a high temperature environment. The datacenter operator team is working diligently to bring cooling and power back online so we can safely restart affected workloads. Some cooling has been restored, and we are working to restore affected workloads as available capacity allows.\n**GCVE:** Cooling has been restored at the site. As a precautionary measure, our engineering teams had shut down private clouds to protect these clouds from any damage. We are beginning service restoration and will notify customers as soon as their private cloud has been powered back up and it is safe to restart the VMs.\n**BMS:** Some Bare Metal Solution servers experienced high temperatures and we proactively shut them down. We are starting to bring the servers back online, and will provide an update once they are ready. Customers may be unable to access these systems until service is restored.\n**Google Cloud NetApp Volumes:** Our engineering team has proactively shut down ONTAP clusters to protect the data stored on them. Customers may experience unavailability of Cloud NetApp Volumes until this issue is resolved.\nThere is no estimated time for resolution. We will provide an update by Wednesday, 2026-07-15 23:30 PDT with current details.\nWe apologize to all who are affected by the disruption.\n**Customer Symptoms**\n**GCVE:** Customers would have already observed a loss of connectivity to their private cloud. As a protective measure for hardware integrity and recovery, we have shut down all private clouds in this zone.\n**BMS:** Customers may have lost connectivity to their BMS machines. As a protective measure for hardware integrity and recovery, we shut down some servers in this zone, and are actively restoring them. Customers may be unable to access these systems until restoration is complete.\n**Google Cloud NetApp Volumes:** Customers would have already lost connectivity to ONTAP clusters, as we proactively shut them down to protect these clusters from any damage. Only Standard, Premium, and Extreme service levels are affected.\n**Workaround**\nThere are no workarounds available for this issue at this time. However, customers with multi-regional deployments are advised to route traffic to an alternate site.",
        "createdAt": "2026-07-16T04:41:44+00:00"
      },
      {
        "id": "update_gcp_3BvH3LVGcupoYqV6F4Nw_20260716t0629450000",
        "status": "monitoring",
        "body": "**Summary**\nGoogle Cloud VMware Engine (GCVE), Google Cloud NetApp Volumes, and Bare Metal Solution (BMS) services are experiencing a service outage in europe-west4-a due to a cooling failure.\n**Description**\nThe datacenter serving europe-west4-a for GCVE, BMS, and NetApp has experienced a power failure, which subsequently caused a cooling failure. Google proactively turned down workloads in order to protect customer data from any risks posed by running infrastructure in a high temperature environment.\nCooling and power have been restored at the site. The datacenter operator team is now working to safely restart affected workloads.\n**GCVE:** As a precautionary measure, our engineering teams had shut down private clouds to protect these clouds from any damage. Service restoration is still in progress. We will notify customers as soon as their private cloud has been powered back up and it is safe to restart the VMs.\n**BMS:** We are continuing to restore servers and monitor their health. Customers may be unable to access these systems until service restoration is complete.\n**Google Cloud NetApp Volumes:** Our engineering team had proactively shut down ONTAP clusters to protect the data stored on them. Customers may experience unavailability of Cloud NetApp Volumes until this issue is resolved.\nWe will provide an update by Thursday, 2026-07-16 00:30 PDT with current details.\n**Customer Symptoms**\n**GCVE:** Customers would have already observed a loss of connectivity to their private cloud. As a protective measure for hardware integrity and recovery, we have shut down all private clouds in this zone.\n**BMS:** Customers may have lost connectivity to their servers. As a protective measure for hardware integrity and recovery, we shut down some servers in this zone. We are continuing to restore servers and monitor their health. Customers may be unable to access these systems until service restoration is complete.\n**Google Cloud NetApp Volumes:** Customers would have already lost connectivity to ONTAP clusters, as we proactively shut them down to protect these clusters from any damage. Only Standard, Premium, and Extreme service levels are affected.\n**Workaround**\nThere are no workarounds available for this issue at this time. However, customers with multi-regional deployments are advised to route traffic to an alternate site.",
        "createdAt": "2026-07-16T06:29:45+00:00"
      },
      {
        "id": "update_gcp_3BvH3LVGcupoYqV6F4Nw_20260716t0739010000",
        "status": "monitoring",
        "body": "**Summary**\nGoogle Cloud VMware Engine (GCVE), Google Cloud NetApp Volumes, and Bare Metal Solution (BMS) services are experiencing a service outage in europe-west4-a due to a cooling failure.\n**Description**\nThe datacenter serving europe-west4-a for GCVE, BMS, and NetApp has experienced a power failure, which subsequently caused a cooling failure. Google proactively turned down workloads in order to protect customer data from any risks posed by running infrastructure in a high temperature environment.\nCooling and power have been restored at the site. The datacenter operator team is now working to safely restart affected workloads.\n**GCVE:** As a precautionary measure, our engineering teams had shut down private clouds to protect these clouds from any damage. Network fabric has been restored, and Private Cloud restoration remains underway. We will notify affected customers once their Private Clouds are restored to allow for VM operational verification.\n**BMS:** We are continuing to restore servers and monitor their health. Customers may be unable to access these systems until service restoration is complete.\n**Google Cloud NetApp Volumes:** Our engineering team had proactively shut down ONTAP clusters to protect the data stored on them. Recovery is currently in progress. Customers may experience unavailability of Cloud NetApp Volumes until this issue is resolved.\nWe will provide an update by Thursday, 2026-07-16 01:30 PDT with current details.\n**Customer Symptoms**\n**GCVE:** Customers would have already observed a loss of connectivity to their private cloud. As a protective measure for hardware integrity and recovery, we have shut down all private clouds in this zone.\n**BMS:** Customers may have lost connectivity to their servers. As a protective measure for hardware integrity and recovery, we shut down some servers in this zone. We are continuing to restore servers and monitor their health. Customers may be unable to access these systems until service restoration is complete.\n**Google Cloud NetApp Volumes:** Customers would have already lost connectivity to ONTAP clusters, as we proactively shut them down to protect these clusters from any damage. Only Standard, Premium, and Extreme service levels are affected.\n**Workaround**\nThere are no workarounds available for this issue at this time. However, customers with multi-regional deployments are advised to route traffic to an alternate site.",
        "createdAt": "2026-07-16T07:39:01+00:00"
      },
      {
        "id": "update_gcp_3BvH3LVGcupoYqV6F4Nw_20260716t0832220000",
        "status": "monitoring",
        "body": "**Summary**\nGoogle Cloud VMware Engine (GCVE), Google Cloud NetApp Volumes, and Bare Metal Solution (BMS) services experienced a service outage in europe-west4-a due to a cooling failure.\n**Description**\nThe datacenter serving europe-west4-a for GCVE, BMS, and NetApp has experienced a power failure, which subsequently caused a cooling failure. Google proactively turned down workloads in order to protect customer data from any risks posed by running infrastructure in a high temperature environment.\nCooling and power have been restored at the site. The datacenter operator team is now validating site stability.\n**GCVE:** Network fabric has been restored, and Private Cloud restoration remains underway. We are notifying the affected customers as their Private Clouds are restored to allow for VM operational verification.\n**BMS:** Server restoration is largely complete, with most systems now online and reporting a healthy status. We are actively working through the remaining validation efforts to achieve full recovery.\n**Google Cloud NetApp Volumes:** Service restoration is complete, and all affected servers are now operational. We continue to monitor these for full service recovery. If customers are still experiencing impact from this issue, please contact Support, and we will work with you to resolve any residual impact.\nWe will provide an update by Thursday, 2026-07-16 02:30 PDT with current details.\n**Customer Symptoms**\n**GCVE:** Customers would have observed a loss of connectivity to their private cloud. As a protective measure for hardware integrity and recovery, we had shut down all Private Clouds in this zone. We are in the process of bringing all restored Private Clouds online.\n**BMS:** Customers may have lost connectivity to their servers. As a protective measure for hardware integrity and recovery, we had shut down some servers in this zone. We are continuing to restore servers and monitor their health.\n**Google Cloud NetApp Volumes:** Customers would have lost connectivity to ONTAP clusters, as they were proactively shut down to protect these clusters from any damage. Only Standard, Premium, and Extreme service levels were affected. Customers should now be able to access their volumes again.\n**Workaround**\nThere are no workarounds available for this issue at this time. However, customers with multi-regional deployments are advised to route traffic to an alternate site.",
        "createdAt": "2026-07-16T08:32:22+00:00"
      },
      {
        "id": "update_gcp_3BvH3LVGcupoYqV6F4Nw_20260716t0921210000",
        "status": "monitoring",
        "body": "**Summary**\nGoogle Cloud VMware Engine (GCVE), Google Cloud NetApp Volumes, and Bare Metal Solution (BMS) services experienced a service outage in europe-west4-a due to a cooling failure.\n**Description**\nThe datacenter serving europe-west4-a for GCVE, BMS, and NetApp has experienced a power failure, which subsequently caused a cooling failure. Google proactively turned down workloads in order to protect customer data from any risks posed by running infrastructure in a high temperature environment.\nCooling and power have been restored at the site. The datacenter operator team is now validating site stability.\n**GCVE:** Network fabric has been restored, and Private Cloud restoration remains underway. We are notifying the affected customers as their Private Clouds are restored to allow for VM operational verification.\n**BMS:** Server restoration is largely complete, with most systems now online and reporting a healthy status. We are actively working through the remaining validation efforts to achieve full recovery.\n**Google Cloud NetApp Volumes:** Service restoration is complete, and all affected servers are now operational. We continue to monitor these for full service recovery. If customers are still experiencing impact from this issue, please contact Support, and we will work with you to resolve any residual impact.\nWe will provide an update by Thursday, 2026-07-16 03:30 PDT with current details.\n**Customer Symptoms**\n**GCVE:** Customers would have observed a loss of connectivity to their private cloud. As a protective measure for hardware integrity and recovery, we had shut down all Private Clouds in this zone. We are in the process of bringing all restored Private Clouds online.\n**BMS:** Customers may have lost connectivity to their servers. As a protective measure for hardware integrity and recovery, we had shut down some servers in this zone. We are continuing to restore servers and monitor their health.\n**Google Cloud NetApp Volumes:** Customers would have lost connectivity to ONTAP clusters, as they were proactively shut down to protect these clusters from any damage. Only Standard, Premium, and Extreme service levels were affected. Customers should now be able to access their volumes again.\n**Workaround**\nNone at this time.",
        "createdAt": "2026-07-16T09:21:21+00:00"
      },
      {
        "id": "update_gcp_3BvH3LVGcupoYqV6F4Nw_20260716t1014070000",
        "status": "monitoring",
        "body": "**Summary**\nGoogle Cloud VMware Engine (GCVE), Google Cloud NetApp Volumes, and Bare Metal Solution (BMS) services experienced a service outage in europe-west4-a due to a cooling failure.\n**Description**\nThe datacenter serving europe-west4-a for GCVE, BMS, and NetApp has experienced a power failure, which subsequently caused a cooling failure. Google proactively turned down workloads in order to protect customer data from any risks posed by running infrastructure in a high temperature environment.\nCooling and power have been restored at the site. The issue with GCVE and Google Cloud NetApp Volumes has been resolved for all affected users. We continue to recover the impact for BMS at the moment.\n**GCVE [Mitigated]:** Service restoration is complete across all the Private Clouds. Customers have been informed about this restoration and requested to verify that their VMs are fully operational.\n**Google Cloud NetApp Volumes [Mitigated]:** Service restoration is complete, and all affected servers are now operational. We continue to monitor these for full service recovery.\n**BMS:** Server restoration is largely complete, with most systems now online and reporting a healthy status. We are actively working through the remaining validation efforts to achieve full recovery.\nFor Google Cloud NetApp Volumes and GCVE, if customers are still experiencing impact from this issue, please contact Support, and we will work with you to resolve any residual impact.\nWe will provide the BMS restoration status update by Thursday, 2026-07-16 04:30 PDT with current details.\n**Customer Symptoms**\nThe issue is now resolved for GCVE and Google Cloud NetApp Volumes. We continue to recover the impact for BMS at the moment.\n**GCVE [Mitigated]:** Customers would have observed a loss of connectivity to their private cloud.\n**Google Cloud NetApp Volumes [Mitigated]:** Customers would have lost connectivity to ONTAP clusters, as they were proactively shut down to protect these clusters from any damage. Only Standard, Premium, and Extreme service levels were affected. Customers should now be able to access their volumes again.\n**BMS:** Customers may have lost connectivity to their servers. As a protective measure for hardware integrity and recovery, we had shut down some servers in this zone. We are continuing to restore servers and monitor their health.\n**Workaround**\nNone at this time.",
        "createdAt": "2026-07-16T10:14:07+00:00"
      },
      {
        "id": "update_gcp_3BvH3LVGcupoYqV6F4Nw_20260716t1139120000",
        "status": "monitoring",
        "body": "**Summary**\nGoogle Cloud VMware Engine (GCVE), Google Cloud NetApp Volumes, and Bare Metal Solution (BMS) services experienced a service outage in europe-west4-a due to a cooling failure.\n**Description**\nThe datacenter serving europe-west4-a for GCVE, BMS, and NetApp has experienced a power failure, which subsequently caused a cooling failure. Google proactively turned down workloads in order to protect customer data from any risks posed by running infrastructure in a high temperature environment.\nCooling and power have been restored at the site. The issue with GCVE and Google Cloud NetApp Volumes has been resolved for all affected users. We continue to recover the impact for BMS at the moment.\n**GCVE [Mitigated]:** Service restoration is complete across all the Private Clouds. Customers have been informed about this restoration and requested to verify that their VMs are fully operational.\n**Google Cloud NetApp Volumes [Mitigated]:** Service restoration is complete, and all affected servers are now operational. We continue to monitor these for full service recovery.\n**BMS:** Server restoration is largely complete, with most systems now online and reporting a healthy status. We are actively working through the remaining validation efforts to achieve full recovery.\nFor Google Cloud NetApp Volumes and GCVE, if customers are still experiencing impact from this issue, please contact Support, and we will work with you to resolve any residual impact.\nWe will provide the BMS restoration status update by Thursday, 2026-07-16 05:30 PDT with current details.\n**Customer Symptoms**\nThe issue is now resolved for GCVE and Google Cloud NetApp Volumes. We continue to recover the impact for BMS at the moment.\n**GCVE [Mitigated]:** Customers would have observed a loss of connectivity to their private cloud.\n**Google Cloud NetApp Volumes [Mitigated]:** Customers would have lost connectivity to ONTAP clusters, as they were proactively shut down to protect these clusters from any damage. Only Standard, Premium, and Extreme service levels were affected. Customers should now be able to access their volumes again.\n**BMS:** Customers may have lost connectivity to their servers. As a protective measure for hardware integrity and recovery, we had shut down some servers in this zone. We are continuing to restore servers and monitor their health.\n**Workaround**\nNone at this time.",
        "createdAt": "2026-07-16T11:39:12+00:00"
      },
      {
        "id": "update_gcp_3BvH3LVGcupoYqV6F4Nw_20260716t1225470000",
        "status": "monitoring",
        "body": "**Summary**\nGoogle Cloud VMware Engine (GCVE), Google Cloud NetApp Volumes, and Bare Metal Solution (BMS) services experienced a service outage in europe-west4-a due to a cooling failure.\n**Description**\nThe datacenter serving europe-west4-a for GCVE, BMS, and NetApp has experienced a power failure, which subsequently caused a cooling failure. Google proactively turned down workloads in order to protect customer data from any risks posed by running infrastructure in a high temperature environment.\nCooling and power have been restored at the site. The issue with GCVE and Google Cloud NetApp Volumes has been resolved for all affected users as of Thursday, 2026-07-16 02:31 PDT and 01:00 PDT respectively.\nThe issue with BMS is largely resolved and is believed to be affecting a very small number of customers. Our Engineering will continue to recover this residual impact directly with the impacted customers.\nIf you have questions or are still impacted, please open a case with the Support Team and we will work with you until this issue is resolved.\n**GCVE:** Service restoration is complete across all the Private Clouds. Customers have been informed about this restoration and requested to verify that their VMs are fully operational.\n**Google Cloud NetApp Volumes:** Service restoration is complete, and all affected servers are now operational.\n**BMS:** Service restoration is largely complete. We continue working with a very small number of remaining affected customers to achieve full recovery.\nWe thank you for your patience while we continue to fully resolve the issue.\n**Customer Symptoms**\nThe issue is now resolved for GCVE and Google Cloud NetApp Volumes. The issue with BMS is largely resolved and our engineering will continue to recover this residual impact directly with the impacted customers.\n**GCVE:** Customers would have observed a loss of connectivity to their private cloud.\n**Google Cloud NetApp Volumes:** Customers would have lost connectivity to ONTAP clusters, as they were proactively shut down to protect these clusters from any damage. Only Standard, Premium, and Extreme service levels were affected.\n**BMS:** Customers may have lost connectivity to their servers. As a protective measure for hardware integrity and recovery, we had shut down some servers in this zone.\n**Workaround**\nNone at this time.",
        "createdAt": "2026-07-16T12:25:47+00:00"
      },
      {
        "id": "update_gcp_3BvH3LVGcupoYqV6F4Nw_20260718t0022370000",
        "status": "resolved",
        "body": "# Preliminary Incident Report\nWe sincerely apologize for the disruption this incident caused to your business. We know how much you rely on Google Cloud, and we regret the impact on your productivity.\nPlease note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. A final Incident Report with preventative actions will be posted once our investigation is complete.\nIf you have experienced impact outside of what is listed below, please reach out to Google Cloud Support using https://cloud.google.com/support.\n## Date/Time of the Issue (All time US/Pacific)\n**Google Cloud VMware Engine Impact:**\n- Start: 15 July 2026 17:09\n- End: 16 July 2026 2:33\n- Duration: 9 Hours, 24 Minutes\n**Google Cloud NetApp Volumes Impact:**\n- Start: 15 July 2026 16:39\n- End: 16 July 2026 01:10\n- Duration: 8 Hours 31 Minutes\n**Bare Metal Solution Impact:**\n- Start: 15 July 2026 18:37\n- End: 16 July 2026 07:34\n- Duration: 12 Hours 57 Minutes\n## Summary\nOn Wednesday, 15 July 2026, Google Cloud VMware Engine, Bare Metal Solution, and Google Cloud NetApp Volumes experienced service interruptions for a total duration of 14 hours, 55 minutes. We are taking immediate steps to ensure this doesn’t happen again.\n## Preliminary Root Cause\nA regional data center hosting services in europe-west4-a experienced a loss of utility power and subsequent cooling capacity.\nThe sequence of events leading to customer impact was as follows:\n- An electrical fault occurred on the utility grid upstream of the data center, disrupting the electrical distribution gear and cooling equipment.\n- The loss of cooling infrastructure resulted in ambient temperatures rising rapidly within the affected data halls.\nHost servers, storage clusters, and network switches were shut down to prevent equipment damages due to the extreme heat.\n- The high temperatures in the data hall resulted in disruption to customer workloads and control plane operations across the affected services.\nGoogle engineers have begun a full root cause analysis and we will provide additional information once it is available.\n## Remediation\nGoogle engineering teams were alerted to the issue via automated temperature and hardware unreachability telemetry starting at 16:39 US/Pacific.\nEngineers collaborated with the third-party facility provider to safely restore primary utility power and cooling systems, returning ambient room temperatures to safe operational levels. With the environment stabilized, field support engineers and remote teams systematically booted and verified the server hosts, storage nodes, and network fabric in a controlled sequence. Automated recovery playbooks were executed to restore underlying network switches and routing infrastructure, allowing storage appliances and compute clusters to be brought back online and verified for health. The underlying infrastructure has been fully recovered, and normal operations have been successfully restored.\n## Description of Impact\nOn 15 July 2026 from 16:39 to 16 July 2026 07:34 US/Pacific, customers experienced service disruptions across several products in europe-west4-a zone:\n- **Google Cloud VMware Engine:** Customers lost connectivity to their private clouds and workloads as foundational hosts and network switches were powered off for thermal protection.\n- **Bare Metal Solution:** Customers experienced connectivity loss to their database servers and storage appliances as the underlying hardware was powered down.\n- **Google Cloud NetApp Volumes:** Customers in the STANDARD, PREMIUM, and EXTREME service levels were unable to access their storage volumes. Control plane operations, including the creation of new storage pools, volumes, and backups, experienced failures in the affected region.",
        "createdAt": "2026-07-18T00:22:37+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
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}