{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-15T08:00:34.538Z"
  },
  "data": {
    "id": "incident_statusio_gitlab_6ad059d62dc48705ab3da0cd",
    "slug": "gitlab-error-loading-customers-gitlab-com-2026-10-15",
    "title": "Error loading GitLab.com and customers.gitlab.com",
    "summary": "We're investigating an issue that's stopping pages on customers.gitlab.com from loading. Purchasing, renewing, and managing subscriptions may be affected. GitLab.com itself is not affected.",
    "status": "investigating",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-10-15T04:43:02.164+00:00",
    "updatedAt": "2026-10-15T05:50:25.648+00:00",
    "resolvedAt": null,
    "provider": {
      "slug": "gitlab",
      "name": "GitLab"
    },
    "affectedServices": [
      {
        "slug": "gitlab-web",
        "name": "Website & API"
      }
    ],
    "links": {
      "html": "/incidents/gitlab-error-loading-customers-gitlab-com-2026-10-15",
      "api": "/api/v1/incidents/gitlab-error-loading-customers-gitlab-com-2026-10-15",
      "providerHtml": "/providers/gitlab",
      "alerts": "https://outagedeck.com/account?stack=gitlab&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "GitLab communicated this event on the official status page and it is currently listed as ongoing.",
    "source": {
      "id": "source_gitlab_status",
      "kind": "official_api",
      "name": "GitLab Status",
      "checkedAt": "2026-10-15T07:50:14.648+00:00",
      "stale": false,
      "officialUrl": "https://status.gitlab.com",
      "statusPageUrl": "https://status.gitlab.com"
    },
    "updates": [
      {
        "id": "update_statusio_gitlab_6ad059d62dc48705ab3da0cd_20261015t044302193z",
        "status": "investigating",
        "body": "We're investigating an issue that's stopping pages on customers.gitlab.com from loading. Purchasing, renewing, and managing subscriptions may be affected. GitLab.com itself is not affected.",
        "createdAt": "2026-10-15T04:43:02.193+00:00"
      },
      {
        "id": "update_statusio_gitlab_6ad059d62dc48705ab3da0cd_20261015t051011765z",
        "status": "investigating",
        "body": "We have received reports that some groups on GitLab.com are experiencing HTTP 500 errors because the group is unable to sync with customers.gitlab.com. We are continuing to investigate the issue.",
        "createdAt": "2026-10-15T05:10:11.765+00:00"
      },
      {
        "id": "update_statusio_gitlab_6ad059d62dc48705ab3da0cd_20261015t052732943z",
        "status": "investigating",
        "body": "No material updates to report. We are still investigating the root cause.",
        "createdAt": "2026-10-15T05:27:32.943+00:00"
      },
      {
        "id": "update_statusio_gitlab_6ad059d62dc48705ab3da0cd_20261015t055025648z",
        "status": "investigating",
        "body": "No material updates to report. We'll share another update when we have more information.",
        "createdAt": "2026-10-15T05:50:25.648+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}