{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-26T20:18:36.689Z"
  },
  "data": {
    "id": "incident_statusio_gitlab_6ab52a27c927d20564092275",
    "slug": "gitlab-500-errors-while-accessing-projects-2026-09-24-64092275",
    "title": "500 errors while accessing projects",
    "summary": "We're no longer seeing elevated errors, so we are resolving this incident. If you continue to experience any errors on GitLab.com, please open a ticket. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-09-24T13:48:00+00:00",
    "updatedAt": "2026-09-24T20:50:00+00:00",
    "resolvedAt": "2026-09-24T20:50:00+00:00",
    "provider": {
      "slug": "gitlab",
      "name": "GitLab"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/gitlab-500-errors-while-accessing-projects-2026-09-24-64092275",
      "api": "/api/v1/incidents/gitlab-500-errors-while-accessing-projects-2026-09-24-64092275",
      "providerHtml": "/providers/gitlab",
      "alerts": "https://outagedeck.com/account?stack=gitlab&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "GitLab communicated this event on the official status page.",
    "source": {
      "id": "source_gitlab_status",
      "kind": "official_api",
      "name": "GitLab Status",
      "checkedAt": "2026-09-26T20:15:05.296+00:00",
      "stale": false,
      "officialUrl": "https://status.gitlab.com",
      "statusPageUrl": "https://status.gitlab.com"
    },
    "updates": [
      {
        "id": "update_statusio_gitlab_6ab52a27c927d20564092275_20260924t134800000z",
        "status": "investigating",
        "body": "We have received reports that some users are unable to access projects and are encountering 500 error messages. Our team is currently investigating the cause. You can follow developments here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015",
        "createdAt": "2026-09-24T13:48:00+00:00"
      },
      {
        "id": "update_statusio_gitlab_6ab52a27c927d20564092275_20260924t134823830z",
        "status": "investigating",
        "body": "We have received reports that some users are unable to access projects and are encountering 500 error messages. Our team is currently investigating the cause.",
        "createdAt": "2026-09-24T13:48:23.83+00:00"
      },
      {
        "id": "update_statusio_gitlab_6ab52a27c927d20564092275_20260924t141000000z",
        "status": "investigating",
        "body": "A temporary mitigation has been implemented however the cause of the incident is still being investigated.",
        "createdAt": "2026-09-24T14:10:00+00:00"
      },
      {
        "id": "update_statusio_gitlab_6ab52a27c927d20564092275_20260924t144400000z",
        "status": "investigating",
        "body": "The incident team is continuing to investigate the issue to identify its root cause and implement an appropriate resolution.",
        "createdAt": "2026-09-24T14:44:00+00:00"
      },
      {
        "id": "update_statusio_gitlab_6ab52a27c927d20564092275_20260924t144414404z",
        "status": "investigating",
        "body": "The incident team is continuing to investigate the issue to identify its root cause and implement an appropriate resolution.",
        "createdAt": "2026-09-24T14:44:14.404+00:00"
      },
      {
        "id": "update_statusio_gitlab_6ab52a27c927d20564092275_20260924t151700000z",
        "status": "investigating",
        "body": "The incident team continues to investigate the cause of this incident. In the meantime, we are seeing intermittent improvements in the ability to access projects.",
        "createdAt": "2026-09-24T15:17:00+00:00"
      },
      {
        "id": "update_statusio_gitlab_6ab52a27c927d20564092275_20260924t151756068z",
        "status": "investigating",
        "body": "The incident team continues to investigate the cause of this incident. In the meantime, we are seeing intermittent improvements in the ability to access projects.",
        "createdAt": "2026-09-24T15:17:56.068+00:00"
      },
      {
        "id": "update_statusio_gitlab_6ab52a27c927d20564092275_20260924t161300000z",
        "status": "investigating",
        "body": "No material updates at this time. We are continuing our investigation. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015",
        "createdAt": "2026-09-24T16:13:00+00:00"
      },
      {
        "id": "update_statusio_gitlab_6ab52a27c927d20564092275_20260924t161336369z",
        "status": "investigating",
        "body": "No material updates at this time. We are continuing our investigation. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015",
        "createdAt": "2026-09-24T16:13:36.369+00:00"
      },
      {
        "id": "update_statusio_gitlab_6ab52a27c927d20564092275_20260924t172100000z",
        "status": "investigating",
        "body": "We're continuing our investigation. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015",
        "createdAt": "2026-09-24T17:21:00+00:00"
      },
      {
        "id": "update_statusio_gitlab_6ab52a27c927d20564092275_20260924t172117283z",
        "status": "investigating",
        "body": "We're continuing our investigation. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015",
        "createdAt": "2026-09-24T17:21:17.283+00:00"
      },
      {
        "id": "update_statusio_gitlab_6ab52a27c927d20564092275_20260924t183200000z",
        "status": "identified",
        "body": "The team has identified the potential cause of the spike in 500 errors and is working on the fix. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015",
        "createdAt": "2026-09-24T18:32:00+00:00"
      },
      {
        "id": "update_statusio_gitlab_6ab52a27c927d20564092275_20260924t183203471z",
        "status": "identified",
        "body": "The team has identified the potential cause of the spike in 500 errors and is working on the fix. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015",
        "createdAt": "2026-09-24T18:32:03.471+00:00"
      },
      {
        "id": "update_statusio_gitlab_6ab52a27c927d20564092275_20260924t200300000z",
        "status": "identified",
        "body": "The team is still working on the fix. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015",
        "createdAt": "2026-09-24T20:03:00+00:00"
      },
      {
        "id": "update_statusio_gitlab_6ab52a27c927d20564092275_20260924t200333649z",
        "status": "identified",
        "body": "The team is still working on the fix. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015",
        "createdAt": "2026-09-24T20:03:33.649+00:00"
      },
      {
        "id": "update_statusio_gitlab_6ab52a27c927d20564092275_20260924t205000000z",
        "status": "resolved",
        "body": "We're no longer seeing elevated errors, so we are resolving this incident. If you continue to experience any errors on GitLab.com, please open a ticket. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015",
        "createdAt": "2026-09-24T20:50:00+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
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}