{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-21T17:17:23.289Z"
  },
  "data": {
    "id": "incident_statusio_gitlab_6ad7e38fa8d54c04f58bf921",
    "slug": "gitlab-404s-on-customers-gitlab-com-2026-10-20",
    "title": "404s on customers.gitlab.com",
    "summary": "The monitoring period has concluded, and the incident has been confirmed resolved. See the issue for more details: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23297",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-10-20T21:56:00+00:00",
    "updatedAt": "2026-10-21T01:21:00+00:00",
    "resolvedAt": "2026-10-21T01:21:00+00:00",
    "provider": {
      "slug": "gitlab",
      "name": "GitLab"
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    "affectedServices": [],
    "links": {
      "html": "/incidents/gitlab-404s-on-customers-gitlab-com-2026-10-20",
      "api": "/api/v1/incidents/gitlab-404s-on-customers-gitlab-com-2026-10-20",
      "providerHtml": "/providers/gitlab",
      "alerts": "https://outagedeck.com/account?stack=gitlab&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "GitLab communicated this event on the official status page.",
    "source": {
      "id": "source_gitlab_status",
      "kind": "official_api",
      "name": "GitLab Status",
      "checkedAt": "2026-10-21T17:10:12.576+00:00",
      "stale": false,
      "officialUrl": "https://status.gitlab.com",
      "statusPageUrl": "https://status.gitlab.com"
    },
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        "id": "update_statusio_gitlab_6ad7e38fa8d54c04f58bf921_20261020t215600000z",
        "status": "investigating",
        "body": "We've investigating 404s on the customers panel. We'll update as we learn more",
        "createdAt": "2026-10-20T21:56:00+00:00"
      },
      {
        "id": "update_statusio_gitlab_6ad7e38fa8d54c04f58bf921_20261020t215631197z",
        "status": "investigating",
        "body": "We've investigating 404s on the customers panel. We'll update as we learn more",
        "createdAt": "2026-10-20T21:56:31.197+00:00"
      },
      {
        "id": "update_statusio_gitlab_6ad7e38fa8d54c04f58bf921_20261020t224700000z",
        "status": "investigating",
        "body": "We’re continuing our investigation of 404s on the customers panel. We’ll update you as we learn more.",
        "createdAt": "2026-10-20T22:47:00+00:00"
      },
      {
        "id": "update_statusio_gitlab_6ad7e38fa8d54c04f58bf921_20261020t224732671z",
        "status": "investigating",
        "body": "We’re continuing our investigation of 404s on the customers panel. We’ll update you as we learn more.",
        "createdAt": "2026-10-20T22:47:32.671+00:00"
      },
      {
        "id": "update_statusio_gitlab_6ad7e38fa8d54c04f58bf921_20261020t231500000z",
        "status": "investigating",
        "body": "We’re continuing our investigation of 404s on the customers panel. We’ll update you as we learn more.",
        "createdAt": "2026-10-20T23:15:00+00:00"
      },
      {
        "id": "update_statusio_gitlab_6ad7e38fa8d54c04f58bf921_20261020t231502900z",
        "status": "investigating",
        "body": "We’re continuing our investigation of 404s on the customers panel. We’ll update you as we learn more.",
        "createdAt": "2026-10-20T23:15:02.9+00:00"
      },
      {
        "id": "update_statusio_gitlab_6ad7e38fa8d54c04f58bf921_20261020t235100000z",
        "status": "monitoring",
        "body": "The Customers Portal is loading normally again, and we are no longer observing the intermittent 404 errors affecting sign-in and page loading. A redeployment has completed successfully, and we are monitoring the service for any recurrence before resolving the incident.",
        "createdAt": "2026-10-20T23:51:00+00:00"
      },
      {
        "id": "update_statusio_gitlab_6ad7e38fa8d54c04f58bf921_20261020t235125240z",
        "status": "monitoring",
        "body": "The Customers Portal is loading normally again, and we are no longer observing the intermittent 404 errors affecting sign-in and page loading. A redeployment has completed successfully, and we are monitoring the service for any recurrence before resolving the incident.",
        "createdAt": "2026-10-20T23:51:25.24+00:00"
      },
      {
        "id": "update_statusio_gitlab_6ad7e38fa8d54c04f58bf921_20261021t012100000z",
        "status": "resolved",
        "body": "The monitoring period has concluded, and the incident has been confirmed resolved. See the issue for more details: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23297",
        "createdAt": "2026-10-21T01:21:00+00:00"
      }
    ],
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}