{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-21T20:14:45.152Z"
  },
  "data": {
    "id": "incident_statuspage_eset_h8r4tcj51jp9",
    "slug": "eset-customers-connected-via-telia-isp-cannot-connect-to-eset-cloud-services-2026-06-29",
    "title": "Customers connected via Telia ISP cannot connect to ESET Cloud Services",
    "summary": "Customers connected via Telia ISP cannot connect to ESET Cloud Services",
    "status": "resolved",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-06-29T11:40:41.474+00:00",
    "updatedAt": "2026-10-16T07:17:54.338+00:00",
    "resolvedAt": "2026-10-16T07:17:54.31+00:00",
    "provider": {
      "slug": "eset",
      "name": "ESET"
    },
    "affectedServices": [
      {
        "slug": "eset-protect",
        "name": "ESET PROTECT"
      }
    ],
    "links": {
      "html": "/incidents/eset-customers-connected-via-telia-isp-cannot-connect-to-eset-cloud-services-2026-06-29",
      "api": "/api/v1/incidents/eset-customers-connected-via-telia-isp-cannot-connect-to-eset-cloud-services-2026-06-29",
      "providerHtml": "/providers/eset",
      "alerts": "https://outagedeck.com/account?stack=eset&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "ESET reported a major event for the affected tracked services.",
    "source": {
      "id": "source_eset_status",
      "kind": "official_api",
      "name": "ESET Status",
      "checkedAt": "2026-10-21T20:11:00.985+00:00",
      "stale": false,
      "officialUrl": "https://status.eset.com",
      "statusPageUrl": "https://status.eset.com"
    },
    "updates": [
      {
        "id": "update_statuspage_eset_h8r4tcj51jp9_h0pyxkjg2f27",
        "status": "investigating",
        "body": "We are aware of an issue with the Telia internet service provider that prevents customers from accessing ESET Cloud Services. We will provide updates in due course.",
        "createdAt": "2026-06-29T11:40:41.68+00:00"
      },
      {
        "id": "update_statuspage_eset_h8r4tcj51jp9_0hrf7y5m6hcw",
        "status": "investigating",
        "body": "We are aware of an issue with the Telia internet service provider that prevents customers from accessing ESET Cloud Services. We will provide updates in due course.",
        "createdAt": "2026-06-29T11:44:13.186+00:00"
      },
      {
        "id": "update_statuspage_eset_h8r4tcj51jp9_pwtjxd1vp8mv",
        "status": "resolved",
        "body": "Activities related to this issue remain in progress with the relevant service provider. Given the stable impact and lack of new developments, this status page communication is being closed. We will continue monitoring the situation and provide updates to affected customers through established communication channels as appropriate.",
        "createdAt": "2026-10-16T07:17:54.31+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}