{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-19T11:25:30.342Z"
  },
  "data": {
    "id": "incident_statuspage_emnify_fp3xsk1ymqb5",
    "slug": "emnify-service-degradation-lonestar-liberia-2026-05-18",
    "title": "Service Degradation - Lonestar (Liberia)",
    "summary": "Service Degradation - Lonestar (Liberia)",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-05-18T07:18:46.077+00:00",
    "updatedAt": "2026-05-20T17:05:26.633+00:00",
    "resolvedAt": "2026-05-20T17:05:26.619+00:00",
    "provider": {
      "slug": "emnify",
      "name": "emnify"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/emnify-service-degradation-lonestar-liberia-2026-05-18",
      "api": "/api/v1/incidents/emnify-service-degradation-lonestar-liberia-2026-05-18",
      "providerHtml": "/providers/emnify"
    },
    "impactSummary": "emnify reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_emnify_status",
      "kind": "official_api",
      "name": "emnify Status",
      "checkedAt": "2026-07-19T11:20:44.353+00:00",
      "officialUrl": "https://status.emnify.com",
      "statusPageUrl": "https://status.emnify.com"
    },
    "updates": [
      {
        "id": "update_statuspage_emnify_fp3xsk1ymqb5_dlw6yd88zn6l",
        "status": "investigating",
        "body": "Dear emnify Customers,\n\nWe are currently investigating a connectivity issue affecting devices connected via the Lonestar network in Liberia. Customers may experience intermittent connectivity and service degradation.\n\nOur team is actively working with the network provider to identify the root cause and restore normal service as quickly as possible.\n\nWe will continue to share updates as more information becomes available.\n\n\nKind regards, \nemnify Support Team",
        "createdAt": "2026-05-18T07:18:46.134+00:00"
      },
      {
        "id": "update_statuspage_emnify_fp3xsk1ymqb5_x808pzf351xm",
        "status": "investigating",
        "body": "Dear emnify Customers,\n\nWe have reached out to Lonestar Liberia and we are awaiting additional updates regarding the root cause and remediation efforts.\n\nAs a temporary mitigation measure, connections to the Lonestar network have been blocked to prevent additional device attachments. Affected SIMs should continue to connect through alternative available network (Orange).\n\nWe will provide another update as soon as more information becomes available.\n\n\nKind regards, \nemnify Support Team",
        "createdAt": "2026-05-18T07:33:30.252+00:00"
      },
      {
        "id": "update_statuspage_emnify_fp3xsk1ymqb5_1sywc87gnl63",
        "status": "identified",
        "body": "Dear emnify Customers,\n\nWe are continuing to follow up closely with Lonestar Liberia and are currently awaiting further updates from their team regarding the ongoing issue.\n\nIn the meantime, the alternative network provider, Orange Liberia, continues to operate normally and remains available for affected devices.\n\nWe will continue to keep you informed of any significant developments.\n\n\nKind regards, \nemnify Support Team",
        "createdAt": "2026-05-18T11:30:48.72+00:00"
      },
      {
        "id": "update_statuspage_emnify_fp3xsk1ymqb5_thqj29vrljg5",
        "status": "monitoring",
        "body": "Dear emnify Customers,\n\nOur latest network tests toward Lonestar Liberia are now returning successful results, and the temporary network block has been lifted.\n\nAt this time, devices should gradually resume normal network registration and connectivity. Our teams will continue to closely monitor the situation to ensure service stability and full restoration.\n\nFurther updates will be provided as recovery progresses.\n\n\nKind regards, \nemnify Support Team",
        "createdAt": "2026-05-20T16:15:21.431+00:00"
      },
      {
        "id": "update_statuspage_emnify_fp3xsk1ymqb5_gn1bpdvz1cd9",
        "status": "resolved",
        "body": "Dear emnify Customers,\n\nThis incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center.\n\n\nKind regards, \nemnify Support Team",
        "createdAt": "2026-05-20T17:05:26.619+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}