{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-02T22:43:58.113Z"
  },
  "data": {
    "id": "incident_statuspage_elevenlabs_01M3Q8059VPFGJ7QM1C41NN462",
    "slug": "elevenlabs-agents-and-stt-increased-latency-conversation-failures-and-stt-failures-2026-09-29",
    "title": "Agents, STT, and Creative Platform: Increased Latency, Conversation Failures, and STT Failures",
    "summary": "Agents, STT, and Creative Platform: Increased Latency, Conversation Failures, and STT Failures",
    "status": "resolved",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-09-29T18:49:26+00:00",
    "updatedAt": "2026-09-30T14:06:07+00:00",
    "resolvedAt": "2026-09-29T20:23:14+00:00",
    "provider": {
      "slug": "elevenlabs",
      "name": "ElevenLabs"
    },
    "affectedServices": [
      {
        "slug": "elevenlabs-agents",
        "name": "Conversational AI"
      },
      {
        "slug": "elevenlabs-speech",
        "name": "Speech Synthesis"
      }
    ],
    "links": {
      "html": "/incidents/elevenlabs-agents-and-stt-increased-latency-conversation-failures-and-stt-failures-2026-09-29",
      "api": "/api/v1/incidents/elevenlabs-agents-and-stt-increased-latency-conversation-failures-and-stt-failures-2026-09-29",
      "providerHtml": "/providers/elevenlabs",
      "alerts": "https://outagedeck.com/account?stack=elevenlabs&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "ElevenLabs reported a major event for the affected tracked services.",
    "source": {
      "id": "source_elevenlabs_status",
      "kind": "official_api",
      "name": "ElevenLabs Status",
      "checkedAt": "2026-10-02T22:40:09.449+00:00",
      "stale": false,
      "officialUrl": "https://status.elevenlabs.io/",
      "statusPageUrl": "https://status.elevenlabs.io/"
    },
    "updates": [
      {
        "id": "update_statuspage_elevenlabs_01M3Q8059VPFGJ7QM1C41NN462_01M3Q8059VYASMSNYK68R3F6WE",
        "status": "investigating",
        "body": "We are currently investigating increased latency, conversation failures, and API request failures currently known to affect Agents and STT.\n\nThese failures may manifest as delays in agent conversations, 429s to STT requests, or conversation failures with the error: \"START node generated a response after progressing\".",
        "createdAt": "2026-09-29T18:49:26+00:00"
      },
      {
        "id": "update_statuspage_elevenlabs_01M3Q8059VPFGJ7QM1C41NN462_01M3QAV2A3FMNQ26DK5MA11W3A",
        "status": "identified",
        "body": "We have isolated the cause of the increased latency and errors, and are working to resolve it.\n\nCurrent evidence suggests that the Sound Effects product and other Creative Platform products may also be affected, but scope and severity of impact to these products remains unclear.",
        "createdAt": "2026-09-29T19:39:05+00:00"
      },
      {
        "id": "update_statuspage_elevenlabs_01M3Q8059VPFGJ7QM1C41NN462_01M3QCR0BQADJ8CNY9113FG5JD",
        "status": "monitoring",
        "body": "Our engineers have applied a fix for the likely root cause. We are seeing signs of recovery but we will continue to monitor until recovery is fully confirmed.",
        "createdAt": "2026-09-29T20:12:22+00:00"
      },
      {
        "id": "update_statuspage_elevenlabs_01M3Q8059VPFGJ7QM1C41NN462_01M3QDBX3TMPJQ2GXVYAGKY450",
        "status": "resolved",
        "body": "We have not seen any further errors after the fix was applied. All services are fully operational and stable. We will post an RCA on our status page after further investigation.",
        "createdAt": "2026-09-29T20:23:14+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}