{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-24T17:19:38.334Z"
  },
  "data": {
    "id": "incident_statuspage_elastic_880m2306pvz6",
    "slug": "elastic-elastic-support-portal-is-unavailable-2026-10-23",
    "title": "Elastic Support Portal is unavailable",
    "summary": "Elastic Support Portal is unavailable",
    "status": "resolved",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-10-23T04:04:30.171+00:00",
    "updatedAt": "2026-10-23T06:33:40.643+00:00",
    "resolvedAt": "2026-10-23T06:33:40.617+00:00",
    "provider": {
      "slug": "elastic",
      "name": "Elastic Cloud"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/elastic-elastic-support-portal-is-unavailable-2026-10-23",
      "api": "/api/v1/incidents/elastic-elastic-support-portal-is-unavailable-2026-10-23",
      "providerHtml": "/providers/elastic",
      "alerts": "https://outagedeck.com/account?stack=elastic&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Elastic Cloud reported a major event for the affected tracked services.",
    "source": {
      "id": "source_elastic_status",
      "kind": "official_api",
      "name": "Elastic Cloud Status",
      "checkedAt": "2026-10-24T17:10:09.826+00:00",
      "stale": false,
      "officialUrl": "https://status.elastic.co",
      "statusPageUrl": "https://status.elastic.co"
    },
    "updates": [
      {
        "id": "update_statuspage_elastic_880m2306pvz6_rd4xgxx832km",
        "status": "investigating",
        "body": "We are currently investigating an issue preventing access to the Elastic Support portal. At this time, customers may experience issues authenticating to the support portal.",
        "createdAt": "2026-10-23T04:04:30.407+00:00"
      },
      {
        "id": "update_statuspage_elastic_880m2306pvz6_l0w472qy29jp",
        "status": "identified",
        "body": "We have identified an issue preventing access to the Elastic Support portal caused by an upstream provider. The provider has confirmed a fix that has restored access for some of its affected environments and is now rolling it out to the rest. At this time, customers may experience issues authenticating to the support portal.",
        "createdAt": "2026-10-23T04:59:44.046+00:00"
      },
      {
        "id": "update_statuspage_elastic_880m2306pvz6_pjnzylyq5rfc",
        "status": "resolved",
        "body": "The upstream provider has completed its fix, and access to the Elastic Support portal has been restored. Customers can authenticate to the support portal again. We are considering this issue resolved and will be providing no further updates. If you continue to have issues, please contact us.",
        "createdAt": "2026-10-23T06:33:40.617+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}