{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-13T01:39:10.017Z"
  },
  "data": {
    "id": "incident_statuspage_elastic_69zj4jbpv8ft",
    "slug": "elastic-autoops-login-issues-for-new-customers-2026-05-20",
    "title": "AutoOps Login Issues for New Customers",
    "summary": "AutoOps Login Issues for New Customers",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-05-20T15:29:57.166+00:00",
    "updatedAt": "2026-05-27T13:06:56.198+00:00",
    "resolvedAt": "2026-05-27T13:06:56.185+00:00",
    "provider": {
      "slug": "elastic",
      "name": "Elastic Cloud"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/elastic-autoops-login-issues-for-new-customers-2026-05-20",
      "api": "/api/v1/incidents/elastic-autoops-login-issues-for-new-customers-2026-05-20",
      "providerHtml": "/providers/elastic"
    },
    "impactSummary": "Elastic Cloud reported a none event for the affected tracked services.",
    "source": {
      "id": "source_elastic_status",
      "kind": "official_api",
      "name": "Elastic Cloud Status",
      "checkedAt": "2026-07-13T01:35:02.073+00:00",
      "officialUrl": "https://status.elastic.co",
      "statusPageUrl": "https://status.elastic.co"
    },
    "updates": [
      {
        "id": "update_statuspage_elastic_69zj4jbpv8ft_l8z5nv6wlcp3",
        "status": "investigating",
        "body": "We are investigating an issue that prevents new Elastic Cloud customers, including trial users, from accessing AutoOps across all regions.\n\nImpact: New customers and trial accounts are currently unable to access the AutoOps dashboard.\n\nExisting Customers: Service is unaffected. AutoOps continues to function normally for all existing deployments.\n\nOur team is actively working to identify the root cause. We will provide our next update within the next hour or as soon as more information becomes available.",
        "createdAt": "2026-05-20T15:29:57.3+00:00"
      },
      {
        "id": "update_statuspage_elastic_69zj4jbpv8ft_tlm092hhxhd6",
        "status": "monitoring",
        "body": "We have mitigated the issue preventing new Elastic Cloud customers and trial users from accessing AutoOps by restarting a backend service. We are actively monitoring to confirm the fix remains stable and that all new user logins are functioning as expected. We will provide a final update once we have confirmed full resolution.",
        "createdAt": "2026-05-20T15:48:46.972+00:00"
      },
      {
        "id": "update_statuspage_elastic_69zj4jbpv8ft_f8cvtfs8jr4s",
        "status": "monitoring",
        "body": "We continue to actively monitor the implemented mitigation actions. All new user logins are functioning as expected. A permanent resolution is scheduled to be implemented early next week. Our next update will be once the resolution actions are complete, or sooner if the situation changes.",
        "createdAt": "2026-05-22T16:19:45.435+00:00"
      },
      {
        "id": "update_statuspage_elastic_69zj4jbpv8ft_bsl3bbl7k03s",
        "status": "resolved",
        "body": "The permanent resolution has been implemented, thus concluding our resolution actions. This incident is resolved.",
        "createdAt": "2026-05-27T13:06:56.185+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}