{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-23T09:51:49.861Z"
  },
  "data": {
    "id": "incident_statuspage_duo_rhfxsmts5bqr",
    "slug": "duo-duo-phone-call-and-sms-authentication-issues-australia-2026-07-07",
    "title": "Duo - Phone call and SMS authentication issues - Australia",
    "summary": "Duo - Phone call and SMS authentication issues - Australia",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-07-07T23:15:30.075+00:00",
    "updatedAt": "2026-07-08T15:01:47.996+00:00",
    "resolvedAt": "2026-07-08T15:01:47.978+00:00",
    "provider": {
      "slug": "duo",
      "name": "Cisco Duo"
    },
    "affectedServices": [
      {
        "slug": "duo-push",
        "name": "Push & passcode delivery"
      }
    ],
    "links": {
      "html": "/incidents/duo-duo-phone-call-and-sms-authentication-issues-australia-2026-07-07",
      "api": "/api/v1/incidents/duo-duo-phone-call-and-sms-authentication-issues-australia-2026-07-07",
      "providerHtml": "/providers/duo"
    },
    "impactSummary": "Cisco Duo reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_duo_status",
      "kind": "official_api",
      "name": "Duo Status",
      "checkedAt": "2026-07-23T09:45:02.856+00:00",
      "officialUrl": "https://status.duo.com",
      "statusPageUrl": "https://status.duo.com"
    },
    "updates": [
      {
        "id": "update_statuspage_duo_rhfxsmts5bqr_hhlgdnsxlpz9",
        "status": "investigating",
        "body": "We are investigating a third-party carrier issue affecting VoIP and SMS services in the Australia region.\n\nCustomers in Australia may experience delays or failures when using phone call or SMS authentication.\n\nOther Duo authentication methods, such as Push Delivery, are not expected to be impacted and can be used as an alternate method of authentication if available.\n\nOur team is monitoring the carrier issue and working with the provider as needed. Updates and additional details will be provided as new information becomes available.\n\nWe appreciate your patience and understanding during this time.",
        "createdAt": "2026-07-07T23:15:30.217+00:00"
      },
      {
        "id": "update_statuspage_duo_rhfxsmts5bqr_kc48j9m29wmq",
        "status": "monitoring",
        "body": "The third-party carrier has indicated that the issue affecting VoIP and SMS services in the Australia region has been resolved.\n\nCustomers in Australia should see improved delivery for phone call and SMS authentication. Other Duo authentication methods, such as Push Delivery, remain available as alternate authentication methods if configured.\n\nWe are continuing to monitor service stability and will provide additional updates when the incident is fully resolved.",
        "createdAt": "2026-07-08T01:22:36.51+00:00"
      },
      {
        "id": "update_statuspage_duo_rhfxsmts5bqr_nxwvdzd2r6fj",
        "status": "resolved",
        "body": "The third-party carrier issue affecting VoIP and SMS services in the Australia region has been resolved.\n\nPhone call and SMS authentication services are operating normally. We appreciate your patience and understanding while we addressed this issue.",
        "createdAt": "2026-07-08T15:01:47.978+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}