{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-04T22:17:50.783Z"
  },
  "data": {
    "id": "incident_statuspage_duo_lf1wpctdvt9t",
    "slug": "duo-duo-partial-hardware-token-authentication-issues-united-states-2026-09-03",
    "title": "Duo - Partial Hardware Token Authentication Issues - United States",
    "summary": "Duo - Partial Hardware Token Authentication Issues - United States",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-09-03T22:04:57.369+00:00",
    "updatedAt": "2026-09-03T23:24:45.16+00:00",
    "resolvedAt": "2026-09-03T23:24:45.141+00:00",
    "provider": {
      "slug": "duo",
      "name": "Cisco Duo"
    },
    "affectedServices": [
      {
        "slug": "duo-authentication",
        "name": "Authentication & SSO"
      }
    ],
    "links": {
      "html": "/incidents/duo-duo-partial-hardware-token-authentication-issues-united-states-2026-09-03",
      "api": "/api/v1/incidents/duo-duo-partial-hardware-token-authentication-issues-united-states-2026-09-03",
      "providerHtml": "/providers/duo",
      "alerts": "https://outagedeck.com/account?stack=duo&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Cisco Duo reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_duo_status",
      "kind": "official_api",
      "name": "Duo Status",
      "checkedAt": "2026-09-04T22:15:03.416+00:00",
      "officialUrl": "https://status.duo.com",
      "statusPageUrl": "https://status.duo.com"
    },
    "updates": [
      {
        "id": "update_statuspage_duo_lf1wpctdvt9t_n1ngxqs8cc1g",
        "status": "investigating",
        "body": "We are investigating a partial outage affecting Duo hardware token authentication for customers on affected US deployments.\n\nCustomers using hardware tokens may experience intermittent authentication failures. Based on current information, retrying the authentication attempt is expected to succeed. Other Duo authentication methods are not expected to be impacted and can be used as alternate methods if configured and available.\n\nOur engineering team is actively investigating and has started mitigation steps. Updates and additional details will be provided as new information becomes available.\n\nWe appreciate your patience and understanding during this time.",
        "createdAt": "2026-09-03T22:04:57.953+00:00"
      },
      {
        "id": "update_statuspage_duo_lf1wpctdvt9t_gpn080gs4y51",
        "status": "monitoring",
        "body": "We have seen the failure rate for Duo hardware token authentication subside on affected US deployments.\n\nCustomers using hardware tokens may still experience intermittent authentication failures while we continue to monitor. Retrying the authentication attempt is expected to succeed. Other Duo authentication methods are not expected to be impacted and can be used as alternate methods if configured and available.\n\nWe will continue to monitor service stability and provide additional updates as needed.",
        "createdAt": "2026-09-03T22:30:39.336+00:00"
      },
      {
        "id": "update_statuspage_duo_lf1wpctdvt9t_vvchvszhgk0m",
        "status": "resolved",
        "body": "This issue has been resolved.\n\nDuo hardware token authentication is now functioning normally on affected US deployments. Other Duo authentication methods were not expected to be impacted.\n\nThank you for your patience. If you continue to experience issues, please contact Duo Support.",
        "createdAt": "2026-09-03T23:24:45.141+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}