{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-23T09:49:00.736Z"
  },
  "data": {
    "id": "incident_statuspage_duo_fpz0mlt3xd98",
    "slug": "duo-ai-assistant-first-time-access-failures-for-eu-administrators-2026-05-07",
    "title": "AI Assistant First-Time Access Failures for EU Administrators",
    "summary": "AI Assistant First-Time Access Failures for EU Administrators",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-05-07T14:17:04.804+00:00",
    "updatedAt": "2026-05-07T22:40:14.459+00:00",
    "resolvedAt": "2026-05-07T22:40:14.439+00:00",
    "provider": {
      "slug": "duo",
      "name": "Cisco Duo"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/duo-ai-assistant-first-time-access-failures-for-eu-administrators-2026-05-07",
      "api": "/api/v1/incidents/duo-ai-assistant-first-time-access-failures-for-eu-administrators-2026-05-07",
      "providerHtml": "/providers/duo"
    },
    "impactSummary": "Cisco Duo reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_duo_status",
      "kind": "official_api",
      "name": "Duo Status",
      "checkedAt": "2026-07-23T09:45:02.856+00:00",
      "officialUrl": "https://status.duo.com",
      "statusPageUrl": "https://status.duo.com"
    },
    "updates": [
      {
        "id": "update_statuspage_duo_fpz0mlt3xd98_p7lnc4pp223x",
        "status": "investigating",
        "body": "We are investigating an issue causing failures when administrators located in the EU attempt to access the AI Assistant for the first time. Any administrators who have used the Assistant before should still be able to at this time",
        "createdAt": "2026-05-07T14:17:05.109+00:00"
      },
      {
        "id": "update_statuspage_duo_fpz0mlt3xd98_yplmg7yzwrn2",
        "status": "identified",
        "body": "We’ve identified a problem impacting first-time access to the AI Assistant for administrators in the EU and are actively working to restore normal access. We’ll continue to share updates as progress is made.",
        "createdAt": "2026-05-07T16:30:51.458+00:00"
      },
      {
        "id": "update_statuspage_duo_fpz0mlt3xd98_g4m18v26dk7q",
        "status": "resolved",
        "body": "The issue affecting first-time access to the AI Assistant for administrators in the EU has been fully resolved, and normal functionality has been restored.",
        "createdAt": "2026-05-07T22:40:14.439+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}