{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-02T23:59:28.335Z"
  },
  "data": {
    "id": "incident_docusign_45e9e7481214fe958b305447a0cee6ff",
    "slug": "docusign-some-customers-may-experience-issues-with-salesforce-connect-incident-2026-09-30-a0cee6ff",
    "title": "Some customers may experience issues with Salesforce Connect (Incident 5872)",
    "summary": "Some customers may experience issues with Salesforce Connect (Incident 5872)",
    "status": "resolved",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-09-30T00:21:33.787618+00:00",
    "updatedAt": "2026-09-30T19:02:02.844764+00:00",
    "resolvedAt": "2026-09-30T06:46:00+00:00",
    "provider": {
      "slug": "docusign",
      "name": "Docusign"
    },
    "affectedServices": [
      {
        "slug": "docusign-esignature",
        "name": "eSignature"
      }
    ],
    "links": {
      "html": "/incidents/docusign-some-customers-may-experience-issues-with-salesforce-connect-incident-2026-09-30-a0cee6ff",
      "api": "/api/v1/incidents/docusign-some-customers-may-experience-issues-with-salesforce-connect-incident-2026-09-30-a0cee6ff",
      "providerHtml": "/providers/docusign",
      "alerts": "https://outagedeck.com/account?stack=docusign&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Docusign reported performance degradation affecting eSignature / USFED.",
    "source": {
      "id": "source_docusign_status",
      "kind": "official_api",
      "name": "Docusign Status",
      "checkedAt": "2026-10-02T23:55:05.226+00:00",
      "stale": false,
      "officialUrl": "https://health.docusign.com/status",
      "statusPageUrl": "https://health.docusign.com/status"
    },
    "updates": [
      {
        "id": "update_docusign_45e9e7481214fe958b305447a0cee6ff_4da1ff1cdd3c70a342e1bb7c6e43482d",
        "status": "investigating",
        "body": "We are actively investigating this issue.",
        "createdAt": "2026-09-30T00:21:33.787618+00:00"
      },
      {
        "id": "update_docusign_45e9e7481214fe958b305447a0cee6ff_7b6bdcdd8345510f5be53580adf00a4f",
        "status": "investigating",
        "body": "We are continuing to investigate this issue.",
        "createdAt": "2026-09-30T01:09:03.787325+00:00"
      },
      {
        "id": "update_docusign_45e9e7481214fe958b305447a0cee6ff_029c84f587b25d64f5abd97d22124d07",
        "status": "identified",
        "body": "We have identified the issue and a fix is being implemented.",
        "createdAt": "2026-09-30T01:14:07.333899+00:00"
      },
      {
        "id": "update_docusign_45e9e7481214fe958b305447a0cee6ff_8edcc709e76a5bb5c0db3b4fb0f35295",
        "status": "identified",
        "body": "The issue has been identified and we continue our work to implement a fix.",
        "createdAt": "2026-09-30T02:10:26.710039+00:00"
      },
      {
        "id": "update_docusign_45e9e7481214fe958b305447a0cee6ff_0152f6bc1ddc2c62efa273b76f523c2d",
        "status": "identified",
        "body": "We continue to work to implement a fix for the issue.",
        "createdAt": "2026-09-30T02:56:24.346257+00:00"
      },
      {
        "id": "update_docusign_45e9e7481214fe958b305447a0cee6ff_39433f91710ad10c163e002effedc0a5",
        "status": "identified",
        "body": "We continue to work to implement a fix for the issue.",
        "createdAt": "2026-09-30T06:05:52.585307+00:00"
      },
      {
        "id": "update_docusign_45e9e7481214fe958b305447a0cee6ff_771ed1aa59b13f1766e2c45bd3135ad9",
        "status": "monitoring",
        "body": "A fix has been implemented and we are monitoring the results.",
        "createdAt": "2026-09-30T06:28:35.224407+00:00"
      },
      {
        "id": "update_docusign_45e9e7481214fe958b305447a0cee6ff_050b239af1f2ed7cb42c4b8ffbd60eed",
        "status": "resolved",
        "body": "The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\nCustomers may have experienced issues with Salesforce Connect from 2026-09-21 12:00 AM UTC until 2026-09-30 06:45 AM UTC.",
        "createdAt": "2026-09-30T06:46:00+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}