{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-11-06T15:19:24.705Z"
  },
  "data": {
    "id": "incident_docusign_9f3d42742fa78878c237fc0898f7438a",
    "slug": "docusign-settings-service-unavailable-in-us-regions-incident-6153-2026-11-05",
    "title": "Organization admin access unavailable and Agreement Manager delays (Incident 6153)",
    "summary": "Organization admin access unavailable and Agreement Manager delays (Incident 6153)",
    "status": "resolved",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-11-05T16:18:00+00:00",
    "updatedAt": "2026-11-05T18:23:50.856521+00:00",
    "resolvedAt": "2026-11-05T18:09:00+00:00",
    "provider": {
      "slug": "docusign",
      "name": "Docusign"
    },
    "affectedServices": [
      {
        "slug": "docusign-esignature",
        "name": "eSignature"
      }
    ],
    "links": {
      "html": "/incidents/docusign-settings-service-unavailable-in-us-regions-incident-6153-2026-11-05",
      "api": "/api/v1/incidents/docusign-settings-service-unavailable-in-us-regions-incident-6153-2026-11-05",
      "providerHtml": "/providers/docusign",
      "alerts": "https://outagedeck.com/account?stack=docusign&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Docusign reported performance degradation affecting IAM Features / Agreement Manager / US, eSignature / NA2, eSignature / DEMO, eSignature / NA3, eSignature / NA1, eSignature / NA4.",
    "source": {
      "id": "source_docusign_status",
      "kind": "official_api",
      "name": "Docusign Status",
      "checkedAt": "2026-11-06T15:10:13.014+00:00",
      "stale": false,
      "officialUrl": "https://health.docusign.com/status",
      "statusPageUrl": "https://health.docusign.com/status"
    },
    "updates": [
      {
        "id": "update_docusign_9f3d42742fa78878c237fc0898f7438a_b0fae1789a0ed0d9ea7bee43c9c0bbee",
        "status": "investigating",
        "body": "We are investigating a disruption in the US Region. Engineering teams have been engaged and are actively triaging the issue.",
        "createdAt": "2026-11-05T16:18:00+00:00"
      },
      {
        "id": "update_docusign_9f3d42742fa78878c237fc0898f7438a_403fed999a2293aeccb8d5389a22dce9",
        "status": "investigating",
        "body": "We are continuing to investigate this issue.",
        "createdAt": "2026-11-05T16:28:54.867246+00:00"
      },
      {
        "id": "update_docusign_9f3d42742fa78878c237fc0898f7438a_97ac2de0b3da55a19f5ff4d9dd1efbfd",
        "status": "investigating",
        "body": "We continue to investigate the issue and additional resources have been engaged.",
        "createdAt": "2026-11-05T16:42:11.750731+00:00"
      },
      {
        "id": "update_docusign_9f3d42742fa78878c237fc0898f7438a_fbcbbfda0ec4ffe298a8f4f8b7a1f80b",
        "status": "investigating",
        "body": "We are continuing to investigate this issue.",
        "createdAt": "2026-11-05T17:11:47.815963+00:00"
      },
      {
        "id": "update_docusign_9f3d42742fa78878c237fc0898f7438a_1219d6f93635848b26e144e860209bf0",
        "status": "monitoring",
        "body": "A fix has been implemented and we are monitoring the results.",
        "createdAt": "2026-11-05T17:58:46.016918+00:00"
      },
      {
        "id": "update_docusign_9f3d42742fa78878c237fc0898f7438a_6092aab047dee36ef35e3f15b44baa6a",
        "status": "resolved",
        "body": "The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.  Some customers may have experienced issues with Organization admin access and Agreement Manager from 2026-11-05 02:00 PM UTC until 2026-11-05 06:10 PM UTC.",
        "createdAt": "2026-11-05T18:09:00+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}