{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-13T11:14:19.623Z"
  },
  "data": {
    "id": "incident_statuspage_docusign_m1ylp8fb3jk2",
    "slug": "docusign-organization-reports-may-remain-in-exporting-status-incident-5020-2026-06-04",
    "title": "Organization Reports May Remain in \"Exporting\" Status (Incident 5020)",
    "summary": "Organization Reports May Remain in \"Exporting\" Status (Incident 5020)",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-06-04T06:58:33+00:00",
    "updatedAt": "2026-06-04T12:34:35.24+00:00",
    "resolvedAt": "2026-06-04T12:00:20+00:00",
    "provider": {
      "slug": "docusign",
      "name": "Docusign"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/docusign-organization-reports-may-remain-in-exporting-status-incident-5020-2026-06-04",
      "api": "/api/v1/incidents/docusign-organization-reports-may-remain-in-exporting-status-incident-5020-2026-06-04",
      "providerHtml": "/providers/docusign"
    },
    "impactSummary": "Docusign reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_docusign_status",
      "kind": "official_api",
      "name": "Docusign Status",
      "checkedAt": "2026-07-13T11:10:17.412+00:00",
      "officialUrl": "https://status.docusign.com",
      "statusPageUrl": "https://status.docusign.com"
    },
    "updates": [
      {
        "id": "update_statuspage_docusign_m1ylp8fb3jk2_x9kq7tdbr3y8",
        "status": "identified",
        "body": "Customers may be experiencing issues when attempting to export organization reports. Our engineering teams are engaged and have identified the cause and are working on a fix for this.",
        "createdAt": "2026-06-04T06:58:33.672+00:00"
      },
      {
        "id": "update_statuspage_docusign_m1ylp8fb3jk2_fdkwpvkb0r0r",
        "status": "identified",
        "body": "We are continuing to work on a fix for the issue.",
        "createdAt": "2026-06-04T09:07:33.225+00:00"
      },
      {
        "id": "update_statuspage_docusign_m1ylp8fb3jk2_f2x6twgw39tj",
        "status": "resolved",
        "body": "The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nFor any organization reports that were stuck during this incident if it was a scheduled report the user could re-create one and if it was an export now they could re-run it.\n\nCustomers may have experienced errors from 2026-06-03 05:00 AM UTC until 2026-06-04 10:50 AM UTC.",
        "createdAt": "2026-06-04T12:00:20.416+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}