{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-11-14T06:02:15.718Z"
  },
  "data": {
    "id": "incident_docusign_c95481a150463fd62a30d5a879b4800c",
    "slug": "docusign-microsoft-outage-is-causing-delays-for-emails-sent-to-microsoft-hosted-2026-11-12-79b4800c",
    "title": "Microsoft outage is causing delays for emails sent to Microsoft-hosted domains (Incident 6228)",
    "summary": "Microsoft outage is causing delays for emails sent to Microsoft-hosted domains (Incident 6228)",
    "status": "monitoring",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-11-12T21:40:58.82334+00:00",
    "updatedAt": "2026-11-13T16:06:06.734819+00:00",
    "resolvedAt": null,
    "provider": {
      "slug": "docusign",
      "name": "Docusign"
    },
    "affectedServices": [
      {
        "slug": "docusign-esignature",
        "name": "eSignature"
      }
    ],
    "links": {
      "html": "/incidents/docusign-microsoft-outage-is-causing-delays-for-emails-sent-to-microsoft-hosted-2026-11-12-79b4800c",
      "api": "/api/v1/incidents/docusign-microsoft-outage-is-causing-delays-for-emails-sent-to-microsoft-hosted-2026-11-12-79b4800c",
      "providerHtml": "/providers/docusign",
      "alerts": "https://outagedeck.com/account?stack=docusign&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Docusign reported performance degradation affecting eSignature / DEMO, eSignature / NA3, eSignature / JP1, eSignature / AU, eSignature / NA1, eSignature / NA4, eSignature / EU, eSignature / NA2, eSignature / CA and it is currently listed as ongoing.",
    "source": {
      "id": "source_docusign_status",
      "kind": "official_api",
      "name": "Docusign Status",
      "checkedAt": "2026-11-14T06:00:14.095+00:00",
      "stale": false,
      "officialUrl": "https://health.docusign.com/status",
      "statusPageUrl": "https://health.docusign.com/status"
    },
    "updates": [
      {
        "id": "update_docusign_c95481a150463fd62a30d5a879b4800c_46bd28c7525973351cfa187706d59a21",
        "status": "identified",
        "body": "We have identified that the issue is due to a service degradation occurring with Microsoft 365 services. This outage is causing delays for emails sent to Microsoft-hosted domains. We are monitoring their recovery efforts and will provide updates when received. \n\nStatus updates direct from Microsoft are available here:\n\nhttps://status.cloud.microsoft/",
        "createdAt": "2026-11-12T21:40:58.82334+00:00"
      },
      {
        "id": "update_docusign_c95481a150463fd62a30d5a879b4800c_fc34e896946d97c8993f7db51fd4e9c1",
        "status": "monitoring",
        "body": "Microsoft continues to troubleshoot a service degradation occurring with Microsoft 365 services. This outage is causing delays for emails sent to Microsoft-hosted domains. We are monitoring their recovery efforts and are seeing signs of improvement with sending service delays. We will provide updates when significant changes in status occur from Microsoft. \n\nStatus updates direct from Microsoft are available here:\n\nhttps://status.cloud.microsoft/",
        "createdAt": "2026-11-13T16:06:06.714622+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}