{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-11-12T17:18:53.764Z"
  },
  "data": {
    "id": "incident_docusign_f38eb924dd8aa440856c6365182aee26",
    "slug": "docusign-maintenance-for-clm-customers-on-november-20-2026-at-03-00-utc-maint-2026-11-11-182aee26",
    "title": "Maintenance for CLM customers on November 20, 2026 at 03:00 UTC (Maint 6218)",
    "summary": "Maintenance for CLM customers on November 20, 2026 at 03:00 UTC (Maint 6218)",
    "status": "investigating",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-11-11T22:36:47.872389+00:00",
    "updatedAt": "2026-11-11T22:37:31.198467+00:00",
    "resolvedAt": null,
    "provider": {
      "slug": "docusign",
      "name": "Docusign"
    },
    "affectedServices": [
      {
        "slug": "docusign-clm",
        "name": "CLM & Rooms"
      }
    ],
    "links": {
      "html": "/incidents/docusign-maintenance-for-clm-customers-on-november-20-2026-at-03-00-utc-maint-2026-11-11-182aee26",
      "api": "/api/v1/incidents/docusign-maintenance-for-clm-customers-on-november-20-2026-at-03-00-utc-maint-2026-11-11-182aee26",
      "providerHtml": "/providers/docusign",
      "alerts": "https://outagedeck.com/account?stack=docusign&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Docusign reported performance degradation affecting CLM / S2.US and it is currently listed as ongoing.",
    "source": {
      "id": "source_docusign_status",
      "kind": "official_api",
      "name": "Docusign Status",
      "checkedAt": "2026-11-12T17:10:12.846+00:00",
      "stale": false,
      "officialUrl": "https://health.docusign.com/status",
      "statusPageUrl": "https://health.docusign.com/status"
    },
    "updates": [
      {
        "id": "update_docusign_f38eb924dd8aa440856c6365182aee26_8d5286d13cbc2d444d62df7ae9537fa4",
        "status": "investigating",
        "body": "Docusign will be conducting maintenance impacting CLM S2.US customers on Friday, November 20, 2026, from 03:00 AM UTC to 04:00 AM UTC.\n\nDuring this time, CLM S2.US customers may experience brief periods of service interruption. If you encounter any disruption, please retry your action or wait until the maintenance window has ended.\n\nPlease contact Docusign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.",
        "createdAt": "2026-11-11T22:37:31.178591+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}