{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-12T13:39:59.562Z"
  },
  "data": {
    "id": "incident_docusign_5c02a7dfe3e34fb329263578601dc782",
    "slug": "docusign-intermittent-login-and-api-failures-incident-5729-2026-09-04",
    "title": "Intermittent login and API failures (Incident 5729)",
    "summary": "Intermittent login and API failures (Incident 5729)",
    "status": "resolved",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-09-04T08:41:18.307045+00:00",
    "updatedAt": "2026-09-04T16:23:40.20889+00:00",
    "resolvedAt": "2026-09-04T09:23:00+00:00",
    "provider": {
      "slug": "docusign",
      "name": "Docusign"
    },
    "affectedServices": [
      {
        "slug": "docusign-esignature",
        "name": "eSignature"
      }
    ],
    "links": {
      "html": "/incidents/docusign-intermittent-login-and-api-failures-incident-5729-2026-09-04",
      "api": "/api/v1/incidents/docusign-intermittent-login-and-api-failures-incident-5729-2026-09-04",
      "providerHtml": "/providers/docusign",
      "alerts": "https://outagedeck.com/account?stack=docusign&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Docusign reported performance degradation affecting eSignature / AU, eSignature / JP1.",
    "source": {
      "id": "source_docusign_status",
      "kind": "official_api",
      "name": "Docusign Status",
      "checkedAt": "2026-09-12T13:35:12.747+00:00",
      "stale": false,
      "officialUrl": "https://health.docusign.com/status",
      "statusPageUrl": "https://health.docusign.com/status"
    },
    "updates": [
      {
        "id": "update_docusign_5c02a7dfe3e34fb329263578601dc782_daf729a109d794830d964d57077d4f64",
        "status": "investigating",
        "body": "We are investigating the issue.",
        "createdAt": "2026-09-04T08:41:18.307045+00:00"
      },
      {
        "id": "update_docusign_5c02a7dfe3e34fb329263578601dc782_2b95c631bf166f9ecb0d82f08e92d938",
        "status": "resolved",
        "body": "The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\nCustomers may have experienced Intermittent login and API failures from 2026-09-04 06:15 AM UTC to 2026-09-04 08:36 AM UTC.",
        "createdAt": "2026-09-04T09:23:00+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}