{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-27T15:31:00.408Z"
  },
  "data": {
    "id": "incident_docusign_e916da2249afd9c6e57386646dbd08b1",
    "slug": "docusign-high-latency-affecting-send-and-sign-across-production-environments-2026-09-09-6dbd08b1",
    "title": "High latency affecting send and sign across production environments (Incident 5741)",
    "summary": "High latency affecting send and sign across production environments (Incident 5741)",
    "status": "resolved",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-09-09T01:52:32.040768+00:00",
    "updatedAt": "2026-09-15T00:41:04.695622+00:00",
    "resolvedAt": "2026-09-09T03:49:00+00:00",
    "provider": {
      "slug": "docusign",
      "name": "Docusign"
    },
    "affectedServices": [
      {
        "slug": "docusign-esignature",
        "name": "eSignature"
      }
    ],
    "links": {
      "html": "/incidents/docusign-high-latency-affecting-send-and-sign-across-production-environments-2026-09-09-6dbd08b1",
      "api": "/api/v1/incidents/docusign-high-latency-affecting-send-and-sign-across-production-environments-2026-09-09-6dbd08b1",
      "providerHtml": "/providers/docusign",
      "alerts": "https://outagedeck.com/account?stack=docusign&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Docusign reported performance degradation affecting eSignature / NA2, eSignature / NA4, eSignature / NA3, eSignature / NA1.",
    "source": {
      "id": "source_docusign_status",
      "kind": "official_api",
      "name": "Docusign Status",
      "checkedAt": "2026-10-27T15:30:13.307+00:00",
      "stale": false,
      "officialUrl": "https://health.docusign.com/status",
      "statusPageUrl": "https://health.docusign.com/status"
    },
    "updates": [
      {
        "id": "update_docusign_e916da2249afd9c6e57386646dbd08b1_14dea7726b54670ed538ca834acd7f18",
        "status": "investigating",
        "body": "We are currently  investigating high latency affecting the Signing API across production environments NA1, NA2, NA3, and NA4. Teams are engaged and investigating  recent deployments to determine if a rollback is possible for mitigation.",
        "createdAt": "2026-09-09T01:52:32.040768+00:00"
      },
      {
        "id": "update_docusign_e916da2249afd9c6e57386646dbd08b1_144654f90627819cff6a3540af4b048d",
        "status": "investigating",
        "body": "Teams are now investigating the settings-service while working on a forward fix and root cause investigation, in parallel. We have seen a decrease in latency for impacted customers, however both send and sign are still in a degraded state.",
        "createdAt": "2026-09-09T02:32:40.061456+00:00"
      },
      {
        "id": "update_docusign_e916da2249afd9c6e57386646dbd08b1_e296248f8ae5c0762d3283b1bae9286c",
        "status": "resolved",
        "body": "The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced elevated latency and errors from 2026-09-09 00:42 AM UTC until 2026-09-09 03:12 AM UTC.",
        "createdAt": "2026-09-09T03:49:00+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}