{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-01T01:40:29.031Z"
  },
  "data": {
    "id": "incident_statuspage_docusign_tfth255kmqv8",
    "slug": "docusign-failures-with-envelope-writeback-and-status-updates-incident-5505-2026-07-31",
    "title": "Failures with Envelope Writeback and Status Updates (Incident 5505)",
    "summary": "Failures with Envelope Writeback and Status Updates (Incident 5505)",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-07-31T12:45:00+00:00",
    "updatedAt": "2026-07-31T18:42:18.113+00:00",
    "resolvedAt": "2026-07-31T18:01:00+00:00",
    "provider": {
      "slug": "docusign",
      "name": "Docusign"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/docusign-failures-with-envelope-writeback-and-status-updates-incident-5505-2026-07-31",
      "api": "/api/v1/incidents/docusign-failures-with-envelope-writeback-and-status-updates-incident-5505-2026-07-31",
      "providerHtml": "/providers/docusign"
    },
    "impactSummary": "Docusign reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_docusign_status",
      "kind": "official_api",
      "name": "Docusign Status",
      "checkedAt": "2026-08-01T01:35:02.454+00:00",
      "officialUrl": "https://status.docusign.com",
      "statusPageUrl": "https://status.docusign.com"
    },
    "updates": [
      {
        "id": "update_statuspage_docusign_tfth255kmqv8_rcnq0v9p3rjb",
        "status": "investigating",
        "body": "Customers in Europe may experience failures with envelope writeback and status update when reviewing Connect logs for DAL envelopes. Engineering teams are engaged and are actively triaging.",
        "createdAt": "2026-07-31T12:45:37.808+00:00"
      },
      {
        "id": "update_statuspage_docusign_tfth255kmqv8_1yxbpw0lk911",
        "status": "investigating",
        "body": "We are continuing to investigate this issue.",
        "createdAt": "2026-07-31T15:22:12.429+00:00"
      },
      {
        "id": "update_statuspage_docusign_tfth255kmqv8_174j8xzx9qvv",
        "status": "investigating",
        "body": "We continue to investigate the issue and additional resources have been engaged.",
        "createdAt": "2026-07-31T15:23:45.924+00:00"
      },
      {
        "id": "update_statuspage_docusign_tfth255kmqv8_55ls15bvxdwc",
        "status": "investigating",
        "body": "We are currently investigating an issue affecting customers using the Salesforce integration across EU and NA regions. Customers may experience failures with envelope write-back and status updates, with the error: \"The underlying connection was closed. An unexpected error occurred on send.\"\n\nServices affected: Salesforce connector (envelope write-back, status updates) \nImpact: Completed envelope statuses may not be reflected in Salesforce. \n\nOur engineering teams are actively investigating the root cause across multiple workstreams. We will provide updates as the investigation progresses.",
        "createdAt": "2026-07-31T17:16:28.861+00:00"
      },
      {
        "id": "update_statuspage_docusign_tfth255kmqv8_0drd71rq4v40",
        "status": "identified",
        "body": "We have identified the issue and a fix is being implemented.",
        "createdAt": "2026-07-31T17:33:32.959+00:00"
      },
      {
        "id": "update_statuspage_docusign_tfth255kmqv8_gqrl0dqqvyw8",
        "status": "identified",
        "body": "The issue has been identified and we continue our work to implement a fix.",
        "createdAt": "2026-07-31T17:51:01.95+00:00"
      },
      {
        "id": "update_statuspage_docusign_tfth255kmqv8_pmhw44n1g9zq",
        "status": "resolved",
        "body": "The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.  Customers may have experienced errors from 2026-07-29 01:43 AM UTC until 2026-07-31 05:14 PM UTC.",
        "createdAt": "2026-07-31T18:01:39.511+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}