{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-11T11:35:55.114Z"
  },
  "data": {
    "id": "incident_statuspage_docusign_w2dz7m5d3jjt",
    "slug": "docusign-errors-accessing-the-sending-web-application-incident-5334-2026-07-07",
    "title": "Errors accessing the sending web application (Incident 5334)",
    "summary": "Errors accessing the sending web application (Incident 5334)",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-07-07T20:55:23.392+00:00",
    "updatedAt": "2026-07-09T17:22:09.446+00:00",
    "resolvedAt": "2026-07-09T17:22:09.415+00:00",
    "provider": {
      "slug": "docusign",
      "name": "Docusign"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/docusign-errors-accessing-the-sending-web-application-incident-5334-2026-07-07",
      "api": "/api/v1/incidents/docusign-errors-accessing-the-sending-web-application-incident-5334-2026-07-07",
      "providerHtml": "/providers/docusign",
      "alerts": "https://outagedeck.com/account?stack=docusign&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Docusign reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_docusign_status",
      "kind": "official_api",
      "name": "Docusign Status",
      "checkedAt": "2026-10-11T11:30:12.743+00:00",
      "stale": false,
      "officialUrl": "https://health.docusign.com/status",
      "statusPageUrl": "https://health.docusign.com/status"
    },
    "updates": [
      {
        "id": "update_statuspage_docusign_w2dz7m5d3jjt_2swcwwzpbjn8",
        "status": "investigating",
        "body": "A small subset of customers may see errors accessing the sending web application. We are actively investigating the underlying cause.",
        "createdAt": "2026-07-07T20:55:23.632+00:00"
      },
      {
        "id": "update_statuspage_docusign_w2dz7m5d3jjt_ky2dzp6lwl9q",
        "status": "investigating",
        "body": "We are continuing to investigate this issue.",
        "createdAt": "2026-07-07T21:37:27.158+00:00"
      },
      {
        "id": "update_statuspage_docusign_w2dz7m5d3jjt_wv3vv9fp7hfd",
        "status": "investigating",
        "body": "We continue to investigate the issue and additional resources have been engaged.",
        "createdAt": "2026-07-07T22:01:51.88+00:00"
      },
      {
        "id": "update_statuspage_docusign_w2dz7m5d3jjt_0l438dyxbxsn",
        "status": "investigating",
        "body": "We continue to investigate the issue and additional resources have been engaged.",
        "createdAt": "2026-07-07T22:26:23.503+00:00"
      },
      {
        "id": "update_statuspage_docusign_w2dz7m5d3jjt_1n4lwdqmvb5f",
        "status": "investigating",
        "body": "We continue to investigate and have engaged external vendor resources",
        "createdAt": "2026-07-07T23:54:02.752+00:00"
      },
      {
        "id": "update_statuspage_docusign_w2dz7m5d3jjt_jvrw23gnlbrg",
        "status": "investigating",
        "body": "We are continuing to investigate the web cache issue. A small subset of customers may see an error when accessing the send web application page. Completely emptying the browser cache and trying again is a viable fix.\n\nUpdates will be posted when there is a significant update.",
        "createdAt": "2026-07-08T00:10:06.205+00:00"
      },
      {
        "id": "update_statuspage_docusign_w2dz7m5d3jjt_ks12296glfqr",
        "status": "investigating",
        "body": "We continue to investigate with our CDN partner to determine why a very small group of end users are seeing errors. Disabling browser cache completely or completely emptying browser cache and trying again will unblock users. Please contact docusign support if you need assistance.\n\nAn update will be provided when a significant update is available.",
        "createdAt": "2026-07-08T03:39:35.61+00:00"
      },
      {
        "id": "update_statuspage_docusign_w2dz7m5d3jjt_nwhwng8m50g1",
        "status": "investigating",
        "body": "We continue to investigate with our CDN partner to determine why a very small group of end users are seeing errors. Disabling browser cache completely or completely emptying browser cache and trying again will unblock users. Please contact docusign support if you need assistance.\n\nAn update will be provided when a significant update is available.",
        "createdAt": "2026-07-08T15:50:06.02+00:00"
      },
      {
        "id": "update_statuspage_docusign_w2dz7m5d3jjt_qrs5ym8101bt",
        "status": "resolved",
        "body": "The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.",
        "createdAt": "2026-07-09T17:22:09.415+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}