{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-02T23:59:40.792Z"
  },
  "data": {
    "id": "incident_docusign_37796175c82bb9fe96afaaf0af1cf325",
    "slug": "docusign-email-delivery-failures-impacting-customers-incident-5861-2026-09-28",
    "title": "Email Delivery Failures impacting customers (Incident 5861)",
    "summary": "Email Delivery Failures impacting customers (Incident 5861)",
    "status": "resolved",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-09-28T18:08:37.344873+00:00",
    "updatedAt": "2026-10-02T22:10:51.489433+00:00",
    "resolvedAt": "2026-09-30T01:37:00+00:00",
    "provider": {
      "slug": "docusign",
      "name": "Docusign"
    },
    "affectedServices": [
      {
        "slug": "docusign-esignature",
        "name": "eSignature"
      }
    ],
    "links": {
      "html": "/incidents/docusign-email-delivery-failures-impacting-customers-incident-5861-2026-09-28",
      "api": "/api/v1/incidents/docusign-email-delivery-failures-impacting-customers-incident-5861-2026-09-28",
      "providerHtml": "/providers/docusign",
      "alerts": "https://outagedeck.com/account?stack=docusign&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Docusign reported performance degradation affecting eSignature / EU, eSignature / JP1, eSignature / NA1, eSignature / NA3, eSignature / NA4, eSignature / DEMO, eSignature / AU, eSignature / CA, eSignature / NA2.",
    "source": {
      "id": "source_docusign_status",
      "kind": "official_api",
      "name": "Docusign Status",
      "checkedAt": "2026-10-02T23:55:05.226+00:00",
      "stale": false,
      "officialUrl": "https://health.docusign.com/status",
      "statusPageUrl": "https://health.docusign.com/status"
    },
    "updates": [
      {
        "id": "update_docusign_37796175c82bb9fe96afaaf0af1cf325_36cb996ce9588552d4a532e4d9868663",
        "status": "identified",
        "body": "Docusign is working with third parties to unblock email delivery for customers.",
        "createdAt": "2026-09-28T18:08:37.344873+00:00"
      },
      {
        "id": "update_docusign_37796175c82bb9fe96afaaf0af1cf325_4d0053fbda43e9c7017c16019122c062",
        "status": "investigating",
        "body": "We continue to work to mitigate this issue.",
        "createdAt": "2026-09-28T18:31:31.93642+00:00"
      },
      {
        "id": "update_docusign_37796175c82bb9fe96afaaf0af1cf325_f012d21324f37b6946bcdd42ea18432a",
        "status": "identified",
        "body": "Docusign continues to work with third parties to unblock email delivery for customers.",
        "createdAt": "2026-09-28T19:07:58.064102+00:00"
      },
      {
        "id": "update_docusign_37796175c82bb9fe96afaaf0af1cf325_cce2a470f6cace533efea39a2da0731e",
        "status": "identified",
        "body": "Docusign is continuing to work with third parties to unblock email delivery for customers.",
        "createdAt": "2026-09-28T19:41:53.956695+00:00"
      },
      {
        "id": "update_docusign_37796175c82bb9fe96afaaf0af1cf325_46e558335e39ed2832738e3425a0ddd1",
        "status": "identified",
        "body": "Docusign is continuing to work with third parties to unblock email delivery for customers.",
        "createdAt": "2026-09-28T20:08:34.543631+00:00"
      },
      {
        "id": "update_docusign_37796175c82bb9fe96afaaf0af1cf325_1f51b6b79cd7012d32c98022290e1051",
        "status": "identified",
        "body": "Docusign is continuing to work to unblock email delivery for customers.",
        "createdAt": "2026-09-28T20:45:55.881268+00:00"
      },
      {
        "id": "update_docusign_37796175c82bb9fe96afaaf0af1cf325_fa6670b39808211539b3de439ce4050d",
        "status": "identified",
        "body": "Docusign is continuing to work to unblock email delivery for customers.",
        "createdAt": "2026-09-28T21:14:56.970104+00:00"
      },
      {
        "id": "update_docusign_37796175c82bb9fe96afaaf0af1cf325_8352ce44b70990b5f508a38472d772de",
        "status": "identified",
        "body": "Docusign is continuing mitigation work to unblock email delivery for customers.",
        "createdAt": "2026-09-28T21:52:10.999405+00:00"
      },
      {
        "id": "update_docusign_37796175c82bb9fe96afaaf0af1cf325_4c07dab29904444336c167be64fff82f",
        "status": "identified",
        "body": "Support teams have identified a potential root cause and we are in the process of implementing a fix to alleviate customer impact.",
        "createdAt": "2026-09-28T22:28:40.605521+00:00"
      },
      {
        "id": "update_docusign_37796175c82bb9fe96afaaf0af1cf325_bc5b9694ca5febc28ab93068c3a39ebe",
        "status": "identified",
        "body": "Support teams continue to work on implementing a fix to alleviate customer impact.",
        "createdAt": "2026-09-28T22:58:25.752052+00:00"
      },
      {
        "id": "update_docusign_37796175c82bb9fe96afaaf0af1cf325_d62326b57595014ce9e2d89c9fc7623a",
        "status": "identified",
        "body": "Support teams continue to implement a fix for this issue and we are monitoring the results.",
        "createdAt": "2026-09-28T23:35:56.573955+00:00"
      },
      {
        "id": "update_docusign_37796175c82bb9fe96afaaf0af1cf325_9498d02ba87490dc664156782d592b33",
        "status": "identified",
        "body": "A fix is in progress and we are monitoring the results.",
        "createdAt": "2026-09-29T00:08:23.592274+00:00"
      },
      {
        "id": "update_docusign_37796175c82bb9fe96afaaf0af1cf325_9aee7f3564e3899e72db01a22e5ea08c",
        "status": "identified",
        "body": "A fix is in progress and we are continuing to monitor the results.",
        "createdAt": "2026-09-29T00:43:23.246462+00:00"
      },
      {
        "id": "update_docusign_37796175c82bb9fe96afaaf0af1cf325_370c6a4b3b15c3d82a5b362f31321538",
        "status": "identified",
        "body": "A fix is in progress and we are continuing to monitor the results.",
        "createdAt": "2026-09-29T01:18:55.146983+00:00"
      },
      {
        "id": "update_docusign_37796175c82bb9fe96afaaf0af1cf325_a0a7655945d40c4cda178c89d40bdd11",
        "status": "identified",
        "body": "Support teams have confirmed that a fix is in place and that they will continue to monitor recovery through the evening.",
        "createdAt": "2026-09-29T01:42:18.307114+00:00"
      },
      {
        "id": "update_docusign_37796175c82bb9fe96afaaf0af1cf325_5dbb6a51ff10c085efe61051cabd3de3",
        "status": "identified",
        "body": "Support teams are continuing to monitor recovery.\nThe next update will be posted at 4pm UTC (9am PT).",
        "createdAt": "2026-09-29T09:44:27.847783+00:00"
      },
      {
        "id": "update_docusign_37796175c82bb9fe96afaaf0af1cf325_bb170185aeb8ce669f0947d74ec0a5d7",
        "status": "identified",
        "body": "Mitigation steps have successfully resolved the issue for a large group of customers. We're continuing to work with third parties to resolve issues for the remaining affected customers.\n\nOur next update will be at 11a PT / 2p ET.",
        "createdAt": "2026-09-29T16:14:51.459691+00:00"
      },
      {
        "id": "update_docusign_37796175c82bb9fe96afaaf0af1cf325_7a357b0dd99498ad7d241ecf2ae486f5",
        "status": "identified",
        "body": "Docusign is continuing to work with third parties to resolve issues for the remaining affected customers.",
        "createdAt": "2026-09-29T18:04:31.981152+00:00"
      },
      {
        "id": "update_docusign_37796175c82bb9fe96afaaf0af1cf325_81ccf0df4de8f6588943250b49862945",
        "status": "identified",
        "body": "Docusign is continuing to work with third parties to resolve issues for the remaining affected customers.\n\nOur next update will be at 12p PT / 3p ET.",
        "createdAt": "2026-09-29T18:05:39.973377+00:00"
      },
      {
        "id": "update_docusign_37796175c82bb9fe96afaaf0af1cf325_421a19e7d9f401cee434b78729f813a3",
        "status": "identified",
        "body": "Docusign is continuing to see recovery improvements for affected customers. We continue to work with third parties to resolve issues for outstanding customer issues. \n\nOur next update will be at 1p PT / 4p ET.",
        "createdAt": "2026-09-29T19:00:00.466617+00:00"
      },
      {
        "id": "update_docusign_37796175c82bb9fe96afaaf0af1cf325_afa117a0982e42dc7dd313bd9e76be47",
        "status": "identified",
        "body": "Docusign is seeing continued improvements for remaining affected customers and continues to work with third parties toward resolution.\n\nOur next update will be at 2p PT / 5p ET.",
        "createdAt": "2026-09-29T20:06:22.324812+00:00"
      },
      {
        "id": "update_docusign_37796175c82bb9fe96afaaf0af1cf325_213f727cba3afad9c53e3336f37dbe29",
        "status": "identified",
        "body": "Docusign is seeing continued improvements for remaining affected customers and continues to work with third parties toward resolution.\n\nOur next update will be at 4p PT / 7p ET, or earlier if a significant change in status occurs.",
        "createdAt": "2026-09-29T21:23:04.601829+00:00"
      },
      {
        "id": "update_docusign_37796175c82bb9fe96afaaf0af1cf325_273500ef37b7997835805a85869fc7bf",
        "status": "identified",
        "body": "We have taken additional steps to improve the experience for affected customers and continue to work with third parties toward resolution.\n\nOur next update will be at 6p PT / 9p ET, or earlier if a significant change in status occurs.",
        "createdAt": "2026-09-29T23:06:03.800637+00:00"
      },
      {
        "id": "update_docusign_37796175c82bb9fe96afaaf0af1cf325_2b7cb82acb3b3808f34c70c7778077c0",
        "status": "resolved",
        "body": "The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced issues from 2026-09-25 13:00:00 UTC until 2026-09-30 00:15 UTC. \n\nAny customers experiencing residual issues from this issue are encouraged to reach out to support for additional assistance.",
        "createdAt": "2026-09-30T01:36:00+00:00"
      },
      {
        "id": "update_docusign_37796175c82bb9fe96afaaf0af1cf325_3034d3f1963ed516f1530ceec6f406ef",
        "status": "resolved",
        "body": "The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced issues from 2026-09-25 13:00:00 UTC until 2026-09-30 00:15 UTC. \n\nAny customers experiencing residual issues from this issue are encouraged to reach out to support for additional assistance.",
        "createdAt": "2026-09-30T01:37:00+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}