{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-11-10T16:01:42.106Z"
  },
  "data": {
    "id": "incident_docusign_f2e27315c07ccee0a38d58f55029f1bb",
    "slug": "docusign-document-preview-unavailable-on-na11-incident-6194-2026-11-10",
    "title": "Document Preview Unavailable on NA11 (Incident 6194)",
    "summary": "Document Preview Unavailable on NA11 (Incident 6194)",
    "status": "resolved",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-11-10T09:26:48.011936+00:00",
    "updatedAt": "2026-11-10T11:33:43.396388+00:00",
    "resolvedAt": "2026-11-10T11:33:43.376817+00:00",
    "provider": {
      "slug": "docusign",
      "name": "Docusign"
    },
    "affectedServices": [
      {
        "slug": "docusign-clm",
        "name": "CLM & Rooms"
      }
    ],
    "links": {
      "html": "/incidents/docusign-document-preview-unavailable-on-na11-incident-6194-2026-11-10",
      "api": "/api/v1/incidents/docusign-document-preview-unavailable-on-na11-incident-6194-2026-11-10",
      "providerHtml": "/providers/docusign",
      "alerts": "https://outagedeck.com/account?stack=docusign&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Docusign reported performance degradation affecting CLM / NA11.",
    "source": {
      "id": "source_docusign_status",
      "kind": "official_api",
      "name": "Docusign Status",
      "checkedAt": "2026-11-10T16:00:19.525+00:00",
      "stale": false,
      "officialUrl": "https://health.docusign.com/status",
      "statusPageUrl": "https://health.docusign.com/status"
    },
    "updates": [
      {
        "id": "update_docusign_f2e27315c07ccee0a38d58f55029f1bb_83de9df5249e138e3c38a7570fdde4ff",
        "status": "investigating",
        "body": "We are currently investigating an issue affecting document preview functionality on our North America (NA11) production environment. Customers may experience errors when attempting to preview PDF and DocX documents, with pages failing to load and displaying an 'unable to load this page' message. Our engineering team has been engaged and is actively working to identify and resolve this issue.",
        "createdAt": "2026-11-10T09:26:48.011936+00:00"
      },
      {
        "id": "update_docusign_f2e27315c07ccee0a38d58f55029f1bb_7374a8deba16c5ee6e000a6b5491a2de",
        "status": "resolved",
        "body": "The issue affecting document preview functionality on our North America (NA11) production environment has been resolved.\nIncident duration and timelines are subject to revision pending the results of any related investigation.\n\nCustomers may have experienced errors when attempting to preview PDF and DocX documents, with pages failing to load and displaying an 'unable to load this page' message, from 2026-11-10 03:00 AM UTC until 2026-11-10 10:55 AM UTC.",
        "createdAt": "2026-11-10T11:33:43.376817+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}