{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-21T13:52:07.426Z"
  },
  "data": {
    "id": "incident_docusign_d56ec5466ede5835a22bb0c8c0bacd08",
    "slug": "docusign-customers-may-have-experienced-intermittent-latency-and-disruption-2026-10-19-c0bacd08",
    "title": "Customers may have experienced intermittent latency and disruption using eSign services (Incident 6014)",
    "summary": "Customers may have experienced intermittent latency and disruption using eSign services (Incident 6014)",
    "status": "resolved",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-10-19T23:23:00+00:00",
    "updatedAt": "2026-10-19T23:29:28.473702+00:00",
    "resolvedAt": "2026-10-19T23:23:00+00:00",
    "provider": {
      "slug": "docusign",
      "name": "Docusign"
    },
    "affectedServices": [
      {
        "slug": "docusign-esignature",
        "name": "eSignature"
      }
    ],
    "links": {
      "html": "/incidents/docusign-customers-may-have-experienced-intermittent-latency-and-disruption-2026-10-19-c0bacd08",
      "api": "/api/v1/incidents/docusign-customers-may-have-experienced-intermittent-latency-and-disruption-2026-10-19-c0bacd08",
      "providerHtml": "/providers/docusign",
      "alerts": "https://outagedeck.com/account?stack=docusign&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Docusign reported performance degradation affecting eSignature / NA1, eSignature / NA4, eSignature / NA3.",
    "source": {
      "id": "source_docusign_status",
      "kind": "official_api",
      "name": "Docusign Status",
      "checkedAt": "2026-10-21T13:50:14.161+00:00",
      "stale": false,
      "officialUrl": "https://health.docusign.com/status",
      "statusPageUrl": "https://health.docusign.com/status"
    },
    "updates": [
      {
        "id": "update_docusign_d56ec5466ede5835a22bb0c8c0bacd08_f0fd7a0657d1d428643aa0377559c448",
        "status": "resolved",
        "body": "Between 09:26 PM and 10:11 PM UTC, some customers may have experienced intermittent latency and disruption with eSign services.  The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.",
        "createdAt": "2026-10-19T23:23:00+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}