{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-23T03:31:37.159Z"
  },
  "data": {
    "id": "incident_statuspage_docusign_8tqn8zn0znl0",
    "slug": "docusign-customers-may-be-unable-to-complete-purchases-on-ecom-docusign-com-2026-07-22-8zn0znl0",
    "title": "Customers may be unable to complete purchases on ecom.docusign.com (Incident 5438)",
    "summary": "Customers may be unable to complete purchases on ecom.docusign.com (Incident 5438)",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-07-22T20:04:26.408+00:00",
    "updatedAt": "2026-07-22T21:23:17.425+00:00",
    "resolvedAt": "2026-07-22T21:15:00+00:00",
    "provider": {
      "slug": "docusign",
      "name": "Docusign"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/docusign-customers-may-be-unable-to-complete-purchases-on-ecom-docusign-com-2026-07-22-8zn0znl0",
      "api": "/api/v1/incidents/docusign-customers-may-be-unable-to-complete-purchases-on-ecom-docusign-com-2026-07-22-8zn0znl0",
      "providerHtml": "/providers/docusign"
    },
    "impactSummary": "Docusign reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_docusign_status",
      "kind": "official_api",
      "name": "Docusign Status",
      "checkedAt": "2026-07-23T03:30:28.642+00:00",
      "officialUrl": "https://status.docusign.com",
      "statusPageUrl": "https://status.docusign.com"
    },
    "updates": [
      {
        "id": "update_statuspage_docusign_8tqn8zn0znl0_86kv892h74bh",
        "status": "investigating",
        "body": "We are actively investigating this issue.",
        "createdAt": "2026-07-22T20:04:26.568+00:00"
      },
      {
        "id": "update_statuspage_docusign_8tqn8zn0znl0_14w377gz3nzd",
        "status": "identified",
        "body": "We have identified the issue and a fix is being implemented.",
        "createdAt": "2026-07-22T20:10:53.554+00:00"
      },
      {
        "id": "update_statuspage_docusign_8tqn8zn0znl0_2c8k0r83y8wn",
        "status": "identified",
        "body": "The issue has been identified and we continue our work to implement a fix.",
        "createdAt": "2026-07-22T20:59:10.094+00:00"
      },
      {
        "id": "update_statuspage_docusign_8tqn8zn0znl0_lwc32n8ywlp1",
        "status": "resolved",
        "body": "The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.  Customers may have experienced errors from 2026-07-22 05:24 PM UTC until 2026-07-22 09:15 PM UTC.",
        "createdAt": "2026-07-22T21:15:21.905+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}