{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
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    "generatedAt": "2026-10-02T23:58:35.474Z"
  },
  "data": {
    "id": "incident_docusign_aff3ec7a66f23440be8db9a6bc41f0c5",
    "slug": "docusign-clm-workflow-update-salesforce-step-latency-incident-5893-2026-10-02",
    "title": "CLM workflow update salesforce step latency (Incident 5893)",
    "summary": "CLM workflow update salesforce step latency (Incident 5893)",
    "status": "identified",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-10-02T15:40:41.483935+00:00",
    "updatedAt": "2026-10-02T19:03:29.261006+00:00",
    "resolvedAt": null,
    "provider": {
      "slug": "docusign",
      "name": "Docusign"
    },
    "affectedServices": [
      {
        "slug": "docusign-clm",
        "name": "CLM & Rooms"
      }
    ],
    "links": {
      "html": "/incidents/docusign-clm-workflow-update-salesforce-step-latency-incident-5893-2026-10-02",
      "api": "/api/v1/incidents/docusign-clm-workflow-update-salesforce-step-latency-incident-5893-2026-10-02",
      "providerHtml": "/providers/docusign",
      "alerts": "https://outagedeck.com/account?stack=docusign&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Docusign reported an incident with no component availability impact affecting CLM / NA11 and it is currently listed as ongoing.",
    "source": {
      "id": "source_docusign_status",
      "kind": "official_api",
      "name": "Docusign Status",
      "checkedAt": "2026-10-02T23:55:05.226+00:00",
      "stale": false,
      "officialUrl": "https://health.docusign.com/status",
      "statusPageUrl": "https://health.docusign.com/status"
    },
    "updates": [
      {
        "id": "update_docusign_aff3ec7a66f23440be8db9a6bc41f0c5_499fff5acdabf9b1643e627b19ecdb8b",
        "status": "investigating",
        "body": "We are investigating the issue. Customers may encounter latency in the update salesforce step of CLM workflows.",
        "createdAt": "2026-10-02T15:40:41.483935+00:00"
      },
      {
        "id": "update_docusign_aff3ec7a66f23440be8db9a6bc41f0c5_9b59c313ae2ba23c8e01768406d830bd",
        "status": "identified",
        "body": "Support times have identified the root cause of the latency and are continuing to troubleshoot in order to mitigate impact for affected users.",
        "createdAt": "2026-10-02T17:49:20.114262+00:00"
      },
      {
        "id": "update_docusign_aff3ec7a66f23440be8db9a6bc41f0c5_abb06f8e2423ac28d2f8a0205c4f8534",
        "status": "identified",
        "body": "A fix was implemented and we are monitoring to ensure stability. Impact to customers is now mitigated.",
        "createdAt": "2026-10-02T19:03:29.260918+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
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}