{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-12T13:39:32.120Z"
  },
  "data": {
    "id": "incident_docusign_65344b65a4da00cf6caa34b1e0ba60cc",
    "slug": "docusign-clm-workflow-and-expression-evaluation-degradation-and-failures-2026-09-07-e0ba60cc",
    "title": "CLM workflow and expression evaluation degradation and failures (Incident 5734)",
    "summary": "CLM workflow and expression evaluation degradation and failures (Incident 5734)",
    "status": "resolved",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-09-07T00:18:19.011227+00:00",
    "updatedAt": "2026-09-07T01:48:40.913982+00:00",
    "resolvedAt": "2026-09-07T01:48:39.899754+00:00",
    "provider": {
      "slug": "docusign",
      "name": "Docusign"
    },
    "affectedServices": [
      {
        "slug": "docusign-clm",
        "name": "CLM & Rooms"
      }
    ],
    "links": {
      "html": "/incidents/docusign-clm-workflow-and-expression-evaluation-degradation-and-failures-2026-09-07-e0ba60cc",
      "api": "/api/v1/incidents/docusign-clm-workflow-and-expression-evaluation-degradation-and-failures-2026-09-07-e0ba60cc",
      "providerHtml": "/providers/docusign",
      "alerts": "https://outagedeck.com/account?stack=docusign&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Docusign reported performance degradation affecting CLM / NA21.",
    "source": {
      "id": "source_docusign_status",
      "kind": "official_api",
      "name": "Docusign Status",
      "checkedAt": "2026-09-12T13:35:12.747+00:00",
      "stale": false,
      "officialUrl": "https://health.docusign.com/status",
      "statusPageUrl": "https://health.docusign.com/status"
    },
    "updates": [
      {
        "id": "update_docusign_65344b65a4da00cf6caa34b1e0ba60cc_fcc33359cf1278d64a55d5840af73ff7",
        "status": "investigating",
        "body": "We are investigating the issue. Some customers may experience degradation and failures in CLM workflow and expression evaluation.",
        "createdAt": "2026-09-07T00:18:19.011227+00:00"
      },
      {
        "id": "update_docusign_65344b65a4da00cf6caa34b1e0ba60cc_780b0ae1adba08b3d65f1d3f40aa6022",
        "status": "identified",
        "body": "We have identified the issue and are implementing a fix.",
        "createdAt": "2026-09-07T00:57:51.171111+00:00"
      },
      {
        "id": "update_docusign_65344b65a4da00cf6caa34b1e0ba60cc_00b04801d0674b31e8c87d71987a7b52",
        "status": "resolved",
        "body": "The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.\nCustomers may have experienced errors from 2026-09-06 11:17 PM UTC until 2026-09-07 01:34 PM UTC.",
        "createdAt": "2026-09-07T01:48:39.899754+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}